Vice President, Technical Support / Country Manager
Granite Management Limited
مجموع سنوات الخبرة :17 years, 11 أشهر
•Set up the Granite Management Services LLC's back-office operations branch from A to Z in line with Granite Management Limited's highest standard and corporate strategy
•Prospect, interview and select talented candidates in coordination with senior management to fill different analyst positions and support the underwriting function of the global captive Employee Benefits business
•Train and mentor analysts in Employee Benefits insurance/ re insurance / underwriting/ processes and procedures
•Manage/administer HR resources, payroll services and any day-to day related office operations
•Production/management of all necessary administrative reports that are necessary for business continuity in the event of an emergency
•Management / guidance of the technical analyst team with the coordination of the Chief Underwriting Officer
•Support, analyze, and prepare feasibility studies in response to RFP (Request for Proposals) in coordination with senior management
•Prepare, analyze, review and conduct underwriting assessments, mid-year budget and savings reports to captive clients based on data that is received from different distribution / network channels on a global basis
•Create and nurture relationships with the assigned International Employee Benefits captive accounts on a regional and global level
•Lead / support by actively managing and addressing clients' queries / needs that are compliant with specific SLAs / KPIs
•Prepare top-notch presentations to clients in preparation for annual meetings/ reviews on the whole portfolio of written premium ~ USD 1Billion
•Maintain long-term strategic partnerships with external / internal clients by resolving and coordinating any problems that might arise
• Recruited, trained, and coached talented captive agents on an ongoing
basis from inside / outside the life insurance industry who have the
potential to become future Unit Managers
• Developed, led, and managed agents, Senior/Unit Managers and Direct
Units to be accountable for the monthly production targets which are set
as to attain company objectives
• Ensured all underwriting / administration controls are applied for any
new production acting as a Field Underwriter
• Maintained a ratio of 80% and above on active vs. submitted cases
• Maintained long-term strategic partnerships with external / internal
clients by resolving and coordinating any problems that might arise
through Bankers’ different functional areas
• Established Ganatch as a non-profit to educate communities of
households, schools and organizations on proper solid waste
management practices and recycling
• Transformed the initiative into a digital solution that created jobs in
recycling for youth and people in need
• Signed up to 350 - 400 households to the recyclables collection service
• Set up a sorting / collection facility and created 5 sustainable jobs
• Acquired funding of $150, 000 from international organizations
• Managed the logistics of weekly collection of recyclables from 500
households across Beirut and Mount Lebanon
• Led a team of 30 volunteers for weekly collection and supporting
activities
• Conceptualized ideas with team members by developing innovative
strategic business solutions that face the Qatari business market
• Planned and executed events which includes but not limited to
corporate, Corporate Social Responsibility, and community functions
• Developed and implemented strategies for marketing and events of all
SBUs, divisions and initiatives
• Identified and pitched potential local, regional and international sponsors
• Assessed, negotiated, and managed sponsorship opportunities
locally / regionally and internationally
• Engaged with event sponsors during events to strengthen relations to
ensure customer satisfaction
• Engaged with different functional departments in reviewing, securing,
and delivering quality control documentations of the partnership /
agreement contracts
• Managed and controlled budget plans and expenditures
• Managed digital and social media presence of the company and its SBU’s
either through in-house/outsourcin
• Pursued production through diverse distribution channels: Agency,
Brokerage Firms, Direct, Bancassurance team on Employee Benefits
• Analyzed, reviewed, and communicated strategic marketing/sales plans
with team members to meet market demand & attain company core
objectives
• Marketed pre-packaged / tailored Employee Benefit Plans (Group Life,
Group Medical, Group Personal Accidents, and Group Allocated
Annuity) to SMEs & large sized enterprises
• Ensured all underwriting / administration controls are applied for any
new production thereby acting as a Field Underwriter / Group
Representative
• Supervised internal & external audit controls to guarantee
recommendations are in place when quoting on or securing new
production
• Trained different distribution channels on the EB products / services
and assisted on any joint sales calls
• Maintained a high persistency ratio above 90% on the existing portfolio
by utilizing a customer centric approach
• Maintained long-term strategic partnerships with new and existing clients
by resolving and coordinating any problems that might arise through
MetLife’s different internal functional areas
• Pursued production through diverse distribution channels: Agency,
Brokerage Firms, Direct, Bancassurance team on Employee Benefits
• Analyzed, reviewed, and communicated strategic marketing/sales plans
with team members to meet market demand & attain company core
objectives
• Marketed pre-packaged / tailored Employee Benefit Plans (Group Life,
Group Medical, Group Personal Accidents, and Group Allocated
Annuity) to SMEs & large sized enterprises
• Ensured all underwriting / administration controls are applied for any
new production thereby acting as a Field Underwriter / Group
Representative
• Supervised internal & external audit controls to guarantee
recommendations are in place when quoting on or securing new
production
• Trained different distribution channels on the EB products / services
and assisted on any joint sales calls
• Maintained a high persistency ratio above 90% on the existing portfolio
by utilizing a customer centric approach
• Maintained long-term strategic partnerships with new and existing clients
by resolving and coordinating any problems that might arise through
MetLife’s different internal functional areas
• Consulted doctors/nurses in utilizing Tyco Healthcare critical care
products
• Provided lectures and seminars to further educate end-users with top
notch medical supplies
• Participated and contributed in symposiums to introduce newly launched
products and to further strengthen relations with clients
• Submitted weekly plan and review reports to the field manager regarding
the status of the hospitals
• Forecasted obtainable monthly and quarterly sales revenues to be
invoiced to achieve targets
• Contacted customers in the Lebanese market for investment purposes
in: education, savings, retirement programs, and mutual funds
• Analyzed customer’s needs to provide tailored made solutions
• Submitted weekly reports to the manager to appraise the field work
• Coordinated with the financial department to process clients’ policies