Receptionist
Hotel Layali Al Shams
Total years of experience :2 years, 0 Months
• Greeting and welcoming customers in a friendly and inviting manner which increases guest satisfaction by 20%.
• Keeping the Front Office Manager fully aware of any relevant feedback from guests or other departments.
• Liaising check in/out processes and completing audit procedures.
• Collaborated with housekeeping and maintenance teams to improve room turnover time by 20%, resulting in a 5% increase in occupancy rates and achieving better customer satisfaction.
• Giving accurate and timely information to customers via chat, phone calls, and email, resulting in a 35% increase in conversion rates.
• Accepting foreign currencies, credit cards and cash by using the correct procedures in accordance with the hotel credit policy, relieving customer confusion by 20%.
• Used active listening and empathetic communication to address negative client feedback, improving customer retention by 30%.
• Greeting customers upon arrival and giving them pool instructions which gives the customers a positive first impression to visit again.
• Handling the cash while issuing receipts and refunds.
• Answering phone calls and responding to patron questions.
• Checking stock and refilling shelves and keeping the cafeteria clean and tidy.
• Counting money in cash drawers at the beginning and at the end of the shift which improved productivity by 30%.