senior service reliability Engineer
BT Global Services Pvt Ltd
Total years of experience :12 years, 9 Months
* Troubleshooting includes verifying physical media issue, interface status, checking modem to router signal connectivity on CE and PE Routers by performing loop tests in coordination with ISP field team, routing protocols like OSPF, BGP status/configurations
* Static routes configurations, Route advertisement in BGP, Access list, Prefix lists and Route-maps configurations on CE Routers as well as Customer LAN configuration like HSRP and managing VLANs.
* Implementing Change Request like QoS related, route addition, VRF addition, advertising routes in BGP, adding static route etc. as per customer`s requirement.
• Configuring Cisco Router & Switches.
• Managing ACL as per requirement.
• Troubleshooting network connectivity issue. Routing Protocol OSPF & BGP.
• Cisco IOS Installation, backup & upgradation.
• Managing & monitoring the MPLS links through Solarwind tool.
• Coordinating with Service Providers for link related issues (MTNL, BSNL & Sify).
• Managing Cisco IP Phone 6921, 7941, 7942.
• Raising RMA with Cisco for device replacement purpose.
• Managing network to ensure minimum downtime and maximum availability of network.
• Responsible to load and upgrade the IOS of switches and routers.
• Hands-on the Cisco Router 2800, L2-Switche 2950, 2960, L3-Switch 3560.
• Providing support for Desktop & Application performance related issue.
• Install/Uninstall the production licensed software remotely through SCCM.
• Mobile device email management Support - MDM Airwatch.
• Providing support for Installation of Application Software.
• Valuable support to the existing LAN Users on day-to-day basis.
• Backup of Cisco Router & Switches.
• Coordinating with Service Providers for issues related to Network Performance.
• Managing Wi-Fi Router (Cisco, Belkin, D-Link).
• Installation/configuration and troubleshooting of operating systems like windows Xp & 7.
• Installation & configuration of local & network printers.
• B.Sc.IT from Mumbai University
Diploma in Computer Engineer
• S.S.C Maharashtra Board, (Mumbai)