Travel Counsellor and ticketing executive (Corporate)
Carlson Wagonlit Travel
Total years of experience :3 years, 7 Months
Carlson Wagonlit Travel, Gurgaon Dec 2011 - Present
Travel Counsellor and ticketing executive (Corporate)
o Travel consulting and reservations.
o Making New Reservations.
o Flight schedule coordination.
o Computerized system operations.
o Handling client inquiries on phone or through emails and finding solutions to their complaints if any.
o Meeting all the SLA's - Customer Satisfaction on calls, maintain the desired AHT, Quality and other process requirements.
o Understanding customer needs and suggesting them with all possible solutions
o Providing an efficient, courteous, and responsive travel booking service to customers.
o Handling queries related to Flight, Hotel and packages.
o Building strong relationships with clients.
o Ticket issuance, ticket exchanges, Cancellation.
o To maintain quality and to ensure all bookings & reservations are processed accurately
IBM GPS (Make My Trip India Pvt. Ltd), Chandigarh Dec 2009 - Sep 2011
Senior ticketing executive
o Experienced in customer handling from various backgrounds.
o Ticket issuance, ticket exchanges, Refunds (BSP, GDS) Cancellation.
o Travel consulting and reservations.
o Flight schedule coordination.
o Computerized system operations.
o To maintain quality and to ensure all bookings & reservations are processed accurately
o Providing an efficient, courteous, and responsive travel booking service to customers.
o Handling queries related to Flight, Hotel and packages.
o Building strong relationships with clients.