غوراف Nayar

 Leading People Practice Function in line with Business Goals for the region (Dubai & Northern Emirates), made and delivered the HR Budget with clear manpower efficiency and optimization models.
 Defining clear practices and guidelines for Talent Acquisition & Retention, On Boarding, Periodical reviews, Statutory Compliances, Employee Relations, HR Analytics, HR Operations.
 Facilitated in Organizational restructuring and Change management.

 Supervised the HRBP teams in terms of HR KPIs, and department quality matrix, in line with overall business goals.
 Responsible for the management and leadership of an engaged team, promoting collaboration and ensuring that each is developed and evaluated against goals and objectives which are aligned, specific, measurable, attainable yet challenging, realistic and time bound.
 Partnered with business leaders to deliver people strategies and deliver results.
 Collaborated with senior management on developing organization structure, suggesting improvements and optimization solutions that include cost optimization and performance management cycle with mapping pay scales and benefits.
 Remodeled HR department to build a sustainable people operations function - designing, planning, talent mapping and execution of center of excellence, shared service and HRBP structure across the region.
 Improved Productivity, by introducing simulation based training, and Online Training workshops, for junior and mid-level staff.
 Act as an ambassador for organization at all times when working; promoting and demonstrating positive behaviors in harmony with the organization’s Ethos, Principles, values and culture.
 Ensuring the highest level of safety is applied in all activities and understanding and following Code of Conduct and Ethics policies
 Maintained high level of close relationships with Government bodies for Immigration, Visa, labor related matters.
 Effectively managed size, scale and complexity and balanced priorities between results, cost and motivation.
 Leading organizational HR technology and digital strategy leveraging ERP systems and software for payroll, employee self-service, on-boarding and off-boarding.

 Recruitment- Middle Level and Senior Level Clinical and Administrative Staff
 Statutory Regulations - Maintaining 100% compliance.
 Performance Appraisal Reviews - Using Balance Score Card Model
 Budgets - Formulation of Budgets/Revision /Implementation of outlined budgets
 HR Analytics - Prepare and Analyze Business Reports and Dashboards
 Employee Engagement: Brainstorm, identify and implement new opportunities for People Delight and Retention
 Audits: Compliance as per JCI process, Compliance to Internal Audits

I am responsible for the overall smooth HR operations in my Unit. I am responsible for the Business HR requirements and thus I am responsible for developing Manpower Budgets, Manpower Planning and Cost Optimization strategies and HR analytics. I also supervise daily manpower needs and thus prioritize recruitment based of critical need indicators. I am required to maintain Quality Indicators and do recommend corrections to my department and my Unit if the same are deviated. I help my team in achieving 100% in terms of statutory regulations, and HR Audits. Keeping the employees motivated and their morale high is another task I personally take care and thus design specific engagement and training routines for them.

Key Achievements & Accolades till date :

•I have received appreciation letter from our Group CEO for setting up an HR department as per NABH standards for a 150 bedded multispecialty hospital within a month’s time.
•I have been instrumental in Manpower Utilization analysis and bringing down the manpower cost by 15%.
•I have also received appreciation from our Group CEO, for the best Maintained HR Department in terms of Quality and business needs.
•I have been recognized by my Unit Head and Chief People Officer, for obtaining NABH certification with zero NC in HR Department.
•I have received an award from our Group CEO of “Best Creative Mind”. This was bestowed to me for providing key strategic and innovative idea in terms of manpower optimization and Employee Engagement initiates.

As Unit HR Head, I was responsible for entire HR Operations which include recruitment, training, budget preparation, annual appraisals, employee engagements, keeping the department at 100% in terms of statutory regulations and audits.

KRA’s in Brief :

• Recruitment - Middle Level & Senior Level Clinical and Administrative Staff
• Development & Training - Preparing TNA & Maintaining Training Calendar for all Staff members, Induction.
• Statutory Regulations - Supervising PF, ESI, Insurance, Gratuity, Bonus, etc
• Performance Appraisal Reviews - Using Balance Score Card Model
• Budgets - Formulation of Budgets/Revision /Implementation of current budgets
• HR Admin / MIS : Supervising the Over All HR functions & preparing MIS for the Management
• Employee Engagement : Brainstorm to find new avenues for team participation as stress relievers,
• Audits : Compliance as per NABH & JCI process, Compliance to Internal Audits.

Key Achievements & Accolades :

• I was successful in co - partnering with several nursing colleges in east, for hiring and internship requirements which helped us maintained 98% efficiency in terms of nursing recruitment within TAT, which was the best in the group.
• I had received appreciation letter from our CEO, for preparing the best manpower budget in 2014- 15, in terms of service requirements and cost efficiency.
• I had scored highest consecutively in our internal HR cross unit audits in 2013 - 14 & 2014 - 15. I have received “Best HR Unit” award for the same.
• I have received appreciation letter from our Unit Head for handling a sensitive POSH related case maturely and taking decision on the same, which helped the hospitals from bad name and compensation claim.
• I have been able to start employee engagement activities on a weekly basis for staff motivation and team building which was appreciated by my Chief people officer and Unit Head.
• I had received an award from my CEO “Most Impactful HR” in 2014 - 15.

As HR Manager sitting at their corporate office I was required to contribute to the Company’s strategic and operational goals by fully integrated and effective human resources service, accordance to industry best practices for the following verticals :

• Neotia Getwel Hospital - 250 Bedded Multispecialty Hospital (Siliguri)
• Bhagirati Women and child Hospital - 100 Bedded Super Specialty Hospital ( Kolkata)
• Neotia Getwel Pharmacy (Kolkata & Siliguri)
• GENOME - Fertility Clinic (Kolkata & Siliguri)
Brief KRA’s :

• Setting up of HR Department for the 250 bedded Hospital.
• Developing and implementing human resources strategy and policy in support of Business objectives.
• Developing the HR Department operations as per NABH Standards
• Recruitment - Consultants, Technicians, Nursing & Administrative Staff - Middle & Senior Level
• Performance Appraisal using KRA / KPI techniques & Partly 360 degree Model
• Initiating Training Programs for Administrative Staff, and to Support Trainings of Medical Staff.
• Preparing HR Budgets & MIS for higher Management.
• Rolling out effective Employee Engagement plans so as to ensure that the employees are fully ‘engaged’ and attrition is at the bare minimum.

Key Achievements & Accolades :

• I was required to do the manpower planning for the new 250 bedded hospitals in siliguri, and completed the entire recruitment with a team of just 2 people under me within the TAT.
• I had the opportunity of setting up of HR department as per NABH standards.
• I had the opportunity of recruiting & running the HR operations for several verticals, which were diverse and provided a great about of exponential learning.
• I had the opportunity of getting trained on NABH & JCI protocols from our internal quality team and external trainers.
• I was appreciated for innovative ideas for hiring, employee engagement and talent management.

As manager in the financial sector, my job was to cater to the needs of recruitment and manpower planning; Employee retention was one of the most important activities which I have personally overseen, apart from supervising the statutory obligations of PF, ESI, and other Labour Laws. Performance Appraisals and counseling after performance review was also one of the major activity handled by myself.

Key Result Areas ( KRA’s) :

•Recruitment - (all verticals)
•Training - (all verticals)
•Remuneration, Bonuses, Benefits and Rewards
•Performance Appraisal Reviews - (all verticals)
•Grievance, Exit Interviews and Disciplinary Procedure.

Attended Arbitration cases, Civil cases and Criminal matters in various lower courts.
•Attended Conferences of senior Advocates and barristers and took their advise on matters pertaining to our clients.
•Helped prepare plaints and suits,
•Independently handled Corporation and registry cases, and arbitration matters.
•Maintained records of dates and appeared before various tribunals and lower courts for petty matters.
•Visited Supreme Court of India and was also able to help my senior with the case.

Handle High Court Cases with my senior,
•Drafted petitions and plaints for the clients
•Visited various lower courts and tribunals for getting acquainted with their working culture and style.
•Helped my seniors with case building and research on matters.