IT Industry Consulting
Consulting
Total years of experience :25 years, 10 Months
Initiated the services with 2 customers and grew to 5 customers in 8 months.
Built a team of DBAs from scratch to 30 members over 8 months.
Product troubleshooting to ensure all stakeholders’ expectations are met.
Implemented Quality and Delivery processes, created a Knowledge Management site.
Clearly defined project roles & responsibilities, ownership and escalation paths.
Ensured uninterrupted services to Clients across different time zones.
Acted as a hub connecting the Engineering & Service Teams, the Business Partners, and the Customers.
July 2018 - Till Date:, Bangalore as
Planning the global implementation of a Procurement application for the Client
Scheduled and tracked the entire exercise from end to end
Reviewed and signed-off related Documentation
Established and led the core team, which involved the Business and the Vendor across geographies
Initiated routine touch point check calls on governance, training and miscellaneous points
Key Result Areas:
•Planning & building IT project at enterprise scale involving selection of appropriate technology and products, finalizing Service Level Agreements, outsourcing tasks and directing the timely completion of projects
•Defining the strategies, information architecture and other technology directions for implementation and operations of client services, product support, quality assurance and training
•Delivering regular health check of the projects to senior company leadership and ensuring that end-user requirements are adequately met; building capacity plan basis the current utilization & forecast requirements for IT resourcing, staffing and supporting call volume predictions availability
•Prioritizing tasks/ initiatives based on business impact and resource availability
•Devising & implementing IT strategies in line with the company’s business plans; creating and implementing policies and procedures for all IT platforms
•Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations; developing competency among the team members; managing appraisal process across the levels, conducting interviews to recruit the right talent &enhancing and developing employee competency
Major Projects:
•Cloud Migration
•Product Customization and Implementation Project
•24/7 Support for a major European Telecom Company
•Enterprise Wise Support and Service to the Customers; a Public Sector Transport companyand a UN organization
•Transition a Support Operation from Paris to Chennai for a major French Bank
•Transition & transform a multi-technology, multi-geography service support to a successful project for a multinational brewery
Key Result Areas:
•Partnered & collaborated with teams spread across geographies to deliver within SLAs; received appreciation from the client and senior management for quality and timeliness of deliverables
•Anchored & established a common workspace for knowledge management; authored documents for clients and teams’ benefits and streamlined the recruitment process for teams
Established Quality processes.
Implemented Business Analysis to streamline requirement gathering and to aid in zero-defect deliverables.
Joined the Business Office and liaised between Onshore and Offshore. Instrumental in streamlining and easing the visa processes for onsite consultants.
Moved to the Systems stream and worked in two Y2K projects; following which worked on the development of scanning software.
Marketing of the JD Edwards, an ERP system.
Also worked as a Business Analyst for the ERP system.
Instrumental in securing a major contract.
Authored documentation for a Passenger Revenue Accounting System.
Co-ordinated with Clients on behalf of the Development teams.
The MBA was with electives in Marketing and the final thesis was Finance oriented - on Investment Banking.