Front office assistant
Anarva hotel
Total des années d'expérience :12 years, 2 Mois
Working in front desk, reservations as well.
Working with TA/ OTA/ FIT .
Monitoring trainee front staff.
• Maintain online booking system sending via online clients.
• Room reservations for guest.
• Keeping records of check-in& check-out guests.
• Maintain daily sales report & billing.
Job started as a Customer Relation Officer & currently giving maximum service as a Seniour Customer Relation Officer. My duties are
Effectively handling critical customer issues & make their satisfaction about our service.
Handling Critical customer calls & giving them best solution.
Doing induction for newly joint customercare trainees.
able to handle guest according to customer service standrds