Receptionist
Ansar Gallery
Total years of experience :9 years, 0 Months
Greet customers as they arrive and ask to provide any kind of assistance
Assist in managing discrepancies and complaints.
Direct or route customer calls to appropriate personnel for assistance.
Handle dissatisfied customers in a polite and professional fashion.
Manage large volume of customer calls in friendly and courtesy manner..
Effectively & professionally answering the telephone and dealing with inquiries.
Receiving deliveries, couriers, incoming faxes & arranging distribution to recipients.
Logging information on calls received and maintaining detailed records.
Scanning documents and updating internal systems.
Emailed important documents and answering thru emailed.
Preparing for Memo’s and other internal and external letters.
Coordinating to other branches
Primarily responsible in assuring that accounts assigned are handled properly
Analyze and review completeness of documents of each account
Assists walk in buyers as well as agents and ensures that their concerns are well taken care of
Inform clients of their documentary deficiencies and status of their accounts thru phone calls and email
Monitors and follow up status/ approval of loan applications with the Sales and Documentation Processor.
Prepare different kinds of memos, inter-office letters, notices and letters for buyers and agents
Prepares and updates weekly and monthly report
Ensure for the total Customer Service Satisfaction