Gaylen Fernandes, Technician

Gaylen Fernandes

Technician

Panasonic Avionics Corporation

Location
United Arab Emirates - Dubai
Education
High school or equivalent, Electronics
Experience
29 years, 0 Months

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Work Experience

Total years of experience :29 years, 0 Months

Technician at Panasonic Avionics Corporation
  • United Arab Emirates - Dubai
  • My current job since December 2007

Repair, modify, test and certify LRU (Line Repair Units) i.e. screen monitor and other units related to infight entertainment for Emirates Airlines and other several airlines.
•Ability to read technical documents and standard work procedure to perform a task.
•Prepare quotation for part to be replaced and labour cost.
•Raise document correction request, flag safety issues when required.
Achievement
•Employee recognition certificate received for extraordinary contribution and dedication towards company’s goals and achievements on

Technical Manager at Samsutech Corporation Ltd, Nairobi Kenya
  • Kenya
  • May 2001 to November 2007

Maintenance & Trouble-shooting of consumer products (Colour Television sizes 14” to 62”), Home Theatre’s, DVD players, (Video Cassette Recorder) VCR, Hi-Fi system, Microwave oven, Washing Machine etc. )
•Prepare quotation against repairs and installation.
•Assist dealers and customer by educating them on the product features and operation by phone conversation or over the counter.
•Provide technical guidelines to junior staff and support sales.
•Procurement of spares both local and overseas.
•Discuss failure faced with technical support GCS H.Q (Gulf Customer Satisfaction)
•Give a report to the company directors on day to day basis.
•Displays set up at dealer’s premises and during exhibition.
Achievement - Received training from Samsung (Korea) representative in Dubai, GCS H.Q (Gulf Customer Satisfaction).

Service Engineer at Samsung India - Samsung Authorised Service Center
  • India - Mumbai
  • October 1998 to May 2001

1. Repairing of TV’s, Audio, Video Players, Microwave ovens and other home appliances at customer’s premises. Provide quotation and receive payments for repairs carried out.
2. Trouble shooting of television (size 14” to 63”), Audio system, DVD Players, Microwave oven, Washing machine, CRT Monitor etc.
3. To allocate jobs to field Engineer’s on daily basis.
4. Personally visit customer’s resident for urgent calls.
Achievement - Trained by S.I.E.L (Samsung India Electronics Ltd) and recognised as a key Service Engineer for Mumbai.

Apprentice/Technician at Philips Authorised Service Center
  • India - Mumbai
  • June 1996 to September 1998

Maintenance troubleshooting and repairs of Philips Television and Audio system.
2. Visit customer residence to carry out repair to resolve failure on products.
3. Give daily report of jobs carried out in field, to Manager in charge.

Apprentice/Technician at Siddhi Tech electronics
  • India - Mumbai
  • May 1995 to September 1996

Carry out repairs of colour TV’s and Audio Systems.

Education

High school or equivalent, Electronics
  • at Examination Board of High School & Intermediate Education Maharashtr
  • May 1991

courses: Electronics and P.C Maintenance (A.E.P.C.M), Maharashtra State Board

Specialties & Skills

TELEVISION
CUSTOMER SATISFACTION
ELECTRONICS
ENGINEERING

Languages

English
Expert
Hindi
Expert
Marathi
Expert
Gujarati
Beginner
Swahili
Beginner

Hobbies

  • Soccer, Cricket, Hockey, Dancing