Gay Lynne Arquero

Earned merited promotion based on strong performance, productivity improvements, and structured implementation of corporate policies. Supported corporate culture by applying expert skills in employee relations, provided HR management to a location with 700 employees while reporting directly to General Manager. Provided effective coordination and consistent human resources services by acting both as a conduit between company operations and the full suite of corporate human resource functions, ensuring appropriate level of service provision and functionality are observed in alignment with company’s policies and procedures.
Duties & Responsibilities:
 Leads in the full spectrum of Human Resources functional activities including workforce Planning, Recruitment and Staff development review process. This includes the following:

- Recruitment, Selection & Staffing activities: involved in receiving appropriate CVs against manpower requirements, complying with the recruitment documentation process, including preparing job descriptions, Manpower request Forms, forwarding CVs along with the candidate’s credentials for processing with Mannai HR Department.
- Involved in conducting HR Induction Program for New employee with CBMFM
- Evolve a new CBMFM Employee Handbook for distribution to New Joinees of CBMFM

 Provision of advice, information and support across the range of human resources issues. This includes the following :

- Handling HR Personnel Compensation & Benefit matters of CBMFM Personnel.
- Handling Disciplinary Matters in accordance with Disciplinary Process of CBMFM (Responsible for preparing and issuing appropriate Warning Notices).
- Maintaining and updating CBMFM personnel Sick Leave and Absenteeism records
- Handling Grievance related matters.
- Coordinate and conduct Exit Interviews for CBMFM Employees with GM/Senior Managers.
- Manage HR communications in office through notices, circulars and memo
 Provide HR coordination, advice and support during the transition or establishment of a new business contract or acquisition.
 Provide input to develop and update human resources policies and procedures in such areas as recruitment, induction, performance management, counselling and termination, equal opportunity employment, harassment, etc., as required and ensure implementation and compliance.
 Employee Services/ Human Resources administration. This includes the following:
- Produce Master leave plan with update and input from site/department, apply leave in Oracle Business suite.
- Handling, follow up and distribution of CBMFM employee’s air ticket (paid, resigned and terminated cases)
- Control measures required for security and privacy when dealing with personal or confidential mail.
- Review of previously developed guidelines and procedures and roles and responsibilities (Job Description) of Personnel for immediate implementation.
- Liaise and coordinate with Mannai Govt. Relation Section for processing of Residence permit (R/P) of new Joinees and existing employees of CBMFM .
- Organizing and confirming Accommodation and transport arrangements for CBMFM employees, as and when required
- Responsible for management, visitors’ requirements prior to travel and during stay in Qatar.
- Supervise administration staff for various daily and regular activities - Daily Newspapers, Monthly Pest Control and Soft Services as well
- Incoming and outgoing fax distribution
- Manages calendars by scheduling meetings, booking rooms and preparing minutes of meeting.

Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.

Duties & Responsibilities:
• Answer customer’s questions to obtain full understanding of what information is being requested.
• Responsible for customer service in credit card division, duties included answering customer queries, problem solving and providing detailed information on new products.
• Monitor Call Tracking for responses from administrative team so call returns are done in a timely fashion.
• Provide quality customer service on every call
• Communicate clearly and effectively with participants.
• Recognizing and managing assertive customer calls.
• Provided support to the sales team, ensuring all sales and service objectives were met.
• Prepared weekly sales reports for the sales team and sales management.
• Generated repeat business through successful client follow-up.