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Gay Lynne Arquero, Senior Coordinator-HR

Gay Lynne Arquero

Senior Coordinator-HR·Mannai Corporation

United Arab Emirates

Bachelor's degree, Business Administration

Work experience

Total years of experience: 6 years, 7 months

Senior Coordinator-HR

September 2009 - October 2014

Mannai Corporation

Doha, Qatar

September 2009 - October 2014

Earned merited promotion based on strong performance, productivity improvements, and structured implementation of corporate policies. Supported corporate culture by applying expert skills in employee relations, provided HR management to a location with 700 employees while reporting directly to General Manager. Provided effective coordination and consistent human resources services by acting both as a conduit between company operations and the full suite of corporate human resource functions, ensuring appropriate level of service provision and functionality are observed in alignment with company’s policies and procedures.
Duties & Responsibilities:
 Leads in the full spectrum of Human Resources functional activities including workforce Planning, Recruitment and Staff development review process. This includes the following:

- Recruitment, Selection & Staffing activities: involved in receiving appropriate CVs against manpower requirements, complying with the recruitment documentation process, including preparing job descriptions, Manpower request Forms, forwarding CVs along with the candidate’s credentials for processing with Mannai HR Department.
- Involved in conducting HR Induction Program for New employee with CBMFM
- Evolve a new CBMFM Employee Handbook for distribution to New Joinees of CBMFM

 Provision of advice, information and support across the range of human resources issues. This includes the following :

- Handling HR Personnel Compensation & Benefit matters of CBMFM Personnel.
- Handling Disciplinary Matters in accordance with Disciplinary Process of CBMFM (Responsible for preparing and issuing appropriate Warning Notices).
- Maintaining and updating CBMFM personnel Sick Leave and Absenteeism records
- Handling Grievance related matters.
- Coordinate and conduct Exit Interviews for CBMFM Employees with GM/Senior Managers.
- Manage HR communications in office through notices, circulars and memo
 Provide HR coordination, advice and support during the transition or establishment of a new business contract or acquisition.
 Provide input to develop and update human resources policies and procedures in such areas as recruitment, induction, performance management, counselling and termination, equal opportunity employment, harassment, etc., as required and ensure implementation and compliance.
 Employee Services/ Human Resources administration. This includes the following:
- Produce Master leave plan with update and input from site/department, apply leave in Oracle Business suite.
- Handling, follow up and distribution of CBMFM employee’s air ticket (paid, resigned and terminated cases)
- Control measures required for security and privacy when dealing with personal or confidential mail.
- Review of previously developed guidelines and procedures and roles and responsibilities (Job Description) of Personnel for immediate implementation.
- Liaise and coordinate with Mannai Govt. Relation Section for processing of Residence permit (R/P) of new Joinees and existing employees of CBMFM .
- Organizing and confirming Accommodation and transport arrangements for CBMFM employees, as and when required
- Responsible for management, visitors’ requirements prior to travel and during stay in Qatar.
- Supervise administration staff for various daily and regular activities - Daily Newspapers, Monthly Pest Control and Soft Services as well
- Incoming and outgoing fax distribution
- Manages calendars by scheduling meetings, booking rooms and preparing minutes of meeting.

Company industry:
Facilities & Property Management
Job role:
Human Resources and Recruitment

Customer Support Representative

September 2007 - January 2009

SITEL

Philippines

September 2007 - January 2009

Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.

Duties & Responsibilities:
• Answer customer’s questions to obtain full understanding of what information is being requested.
• Responsible for customer service in credit card division, duties included answering customer queries, problem solving and providing detailed information on new products.
• Monitor Call Tracking for responses from administrative team so call returns are done in a timely fashion.
• Provide quality customer service on every call
• Communicate clearly and effectively with participants.
• Recognizing and managing assertive customer calls.
• Provided support to the sales team, ensuring all sales and service objectives were met.
• Prepared weekly sales reports for the sales team and sales management.
• Generated repeat business through successful client follow-up.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

University of the Cordilleras

September 2007

September 2007

Bachelor's degree, Business Administration

Philippines

Bachelor of Science in Business Administration - Major in Banking and Finance University of the Cordilleras, Baguio City Philippines

Skills

Employee Benefits
Expert
Employee Benefits
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Recruitment Operations
Expert
Recruitment Operations
Expert
Clearing
Expert
Clearing
Expert
Oracle Developer 2000
Expert
Oracle Developer 2000
Expert
CONTRACTS
Expert
CONTRACTS
Expert
DATABASE
Expert
DATABASE
Expert
DOCUMENTATION
Expert
DOCUMENTATION
Expert
FACILITIES MANAGEMENT
Expert
FACILITIES MANAGEMENT
Expert
FILE
Expert
FILE
Expert
HR
Expert
HR
Expert
HUMAN RESOURCES
Expert
HUMAN RESOURCES
Expert
ORACLE
Expert
ORACLE
Expert
Recruitment
Intermediate
Recruitment
Intermediate
Employee Benefits
Expert
Employee Benefits
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Recruitment Operations
Expert
Recruitment Operations
Expert
Clearing
Expert
Clearing
Expert
Oracle Developer 2000
Expert
Oracle Developer 2000
Expert

Languages

English
Expert
Filipino
Expert

Memberships

TMFMS Continual Improvement Team

Member

Training and Certifications

Training
Qatari Labour Law & Practice
Mecton
Mar 2014
Migrant Worker Welfare & Accommodation
Arbrit Safety & Engineering Solution W.L.L.
May 2014
Better ways (Continual Improvement)
Transfield Mannai FMS
Nov 2011
Individual Development Program
Transfield Mannai FMS
Mar 2012