SENIOR OFFICER
ICICI BANK LTD
Total years of experience :4 years, 5 Months
• Customer Service, Query Handling.
• Handling a team of Relationship Managers of four members in giving the best service to our mapped clients.
• FCRM(Finacle Customer Relationship Management), Handling Escalations.
• Overseeing Cash Operations.
• , Updatig stock of Deliverables like Cheque Book, Debit Card etc... in E-Search and Weekly tallying and reconciliation of the Deliverables, Returned Cheques and I-Kits, inventories like DD, FDR etc.
• Handling Clearing Operations
• Monitoring cash holding in ATM, Branch and Clearing a/c.
• Focus on Service to sales and as a result was rated good last FY.
• Servicing loans like Jewel Loan, Auto Loan.
• Handling Lockers operation.
• Executive-MBA in Operations & HR from MISB college,Noida(2014) • B.Com.Account(H) from Vinobha Bhave University,Hazaribagh (SSLNT Women College) in 2010(62%) • HSC from CBSE Board (DAV, Moonidih) in 2007(75%).