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Gethin ماثيو, Sales Executive

Gethin ماثيو

Sales Executive·Vperfumes LLC

الإمارات العربية المتحدة

بكالوريوس, Hospitality Administration & Hotel Management

الخبرة العملية

مجموع سنوات الخبرة: 6 سنوات, 7 أشهر

Sales Executive

أكتوبر 2020 - أغسطس 2021

Vperfumes LLC

دبي، الإمارات العربية المتحدة

أكتوبر 2020 - أغسطس 2021

• Management of all sales-related activities for the company as per key performance indicators.
• Increasing sales by offering discounts on purchases and promoting additional products.
• Sending promotions via SMS and Notifications of product arrivals to our regular customers.
• Affixing time-based discounts to product, category, and brand levels.
• Maintaining records concerning sales, returns, and inventory logs and the status of the bulk upload.
• Responding to customer queries and sending order updates to customers via email and SMS.
• Inventory sync status was monitored using stock management software.
• Orders were filtered by distribution, so inventory checks were conducted.
• Damaged goods were received, sorted, and processed with vendors or manufacturers.

مجال الشركة:
العطور ومستحضرات التجميل
الدور الوظيفي:
إدارية

Reservation & Sales Coordinator

فبراير 2018 - مارس 2020

Jumeria Rotana

دبي، الإمارات العربية المتحدة

فبراير 2018 - مارس 2020

• Process reservation on call and on emails through sales offices, travel agents, direct guests and corporate bookers
• Assisting guests with their special requests and taking approvals from the related managers, if required.
• Accountable for maintaining Rate parity across all booking Channels (Website, OTA, G.D.S., and Travel Agents.).
• Tracking future rooms’ availability on the basis of reservations and helping to develop revenue and occupancy.
• Processing amendments, cancellations, no-shows and promptly relaying this information to the Front Desk.
• Correlating with the Channel managers for any availability, rate, or booking integration issues.
• Created rate codes and rate plans with the revenue manager to boost occupancy and achieve our monthly targets.
• Complied with hotel policies on billing, routing, master accounts, A/R accounts, and PM accounts.
• Negotiates rates and up-sells rooms in order to increase occupancy and maximize revenues.

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

Reservation Sales Agent

يناير 2017 - فبراير 2018

Dubai International Hotel

دبي، الإمارات العربية المتحدة

يناير 2017 - فبراير 2018

• Liable for responding to all sales inquiries made to the hotel via phone, Email, and by Transit passengers.
• Answered all guest reservations requests and executed prompt, courteous, and accurate guest service at all times.
• Prepared customer invoices, accept payments, and processed refund and cancellation requests.
• Coordinate and manage all group booking reports to reflect overall revenues and booking numbers.
• Suggested various packages and amenities to guests, helped to find perfect accommodations to fit personal needs.
• Computed billings and posted charges to room accounts, evaluating the charges with guests at checkout.

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
المبيعات

Travel Coordinator

أغسطس 2014 - يناير 2017

Make Our Moments

كيرالا، الهند

أغسطس 2014 - يناير 2017

• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of hotel products.
• Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
• Confirmed the customer engagements and resolved questions and concerns regarding tour packages.
• Informed clients of travel policies and utilized preferred vendors to maximize company profits
• Supervised payments via credit and debit cards and handled sensitive information with professionalism
• Balanced the Point of Sale (P.O.S.) system daily and reported discrepancies to management for resolution.

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
المبيعات

التعليم

State Institute of Hospitality ManagementIndira Gandhi National Open University

أغسطس 2014

أغسطس 2014

بكالوريوس، Hospitality Administration & Hotel Management

الهند

المعدل التراكمي (نسبة مئوية): 68%

المعدل التراكمي (نسبة مئوية): 68%

The State Institute Hospitality Management, Kozhikode, a joint venture by the Ministry of Tourism, Government of India and the Government of Kerala is committed to the pursuit of Excellence in Hospitality Education. The Institute is affiliated to the National Council for Hotel Management and Catering Technology, Ministry of Tourism, Govt. of India, Noida and IGNOU, New Delhi
عرض المرفق

اختبارات بيت.كوم

Sales Cognitive Job Suitability Test

Sales & Marketing

Skills

E commerce
Expert
E commerce
Expert
Retail
Expert
Retail
Expert
Hardwork
Expert
Hardwork
Expert
Customer Focus
Expert
Customer Focus
Expert
Sales
Expert
Sales
Expert
DATABASE ADMINISTRATION
Expert
DATABASE ADMINISTRATION
Expert
LISTENING
Expert
LISTENING
Expert
SALES
Expert
SALES
Expert
CRM
Intermediate
CRM
Intermediate
CUSTOMER SATISFACTION
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
DECISION MAKING
Intermediate
DECISION MAKING
Intermediate
DOCUMENTATION
Intermediate
DOCUMENTATION
Intermediate
SALESFORCE.COM
Beginner
SALESFORCE.COM
Beginner
COLD CALLING
Intermediate
COLD CALLING
Intermediate
INVENTORY MANAGEMENT
Intermediate
INVENTORY MANAGEMENT
Intermediate
MS EXCEL
Intermediate
MS EXCEL
Intermediate
ERP
Intermediate
ERP
Intermediate

اللغات

الانجليزية
متوسط

التدريب و الشهادات

الشهادات
Certification in Salesforce for Customer Service

الهوايات

  • Reading, Lego building, Gardening