trade marketing manager
Unilever - Egypt
Total des années d'expérience :8 years, 7 Mois
• Delivered comprehensive customer support, resourcefully and efficiently handling incoming requests and inquiries; provided a one-stop shop for all customer needs related to Retail Banking and Wealth Management (RBWM) products and service
• Demonstrated explicit communication skills while developing customer relations to optimize retention and revenue rates
• Maximized product sales through customer needs probing and utilization of proactive actively cross selling strategies; deployed potential customer lists to identify and utilize sales opportunities
• Held ownership for client complaints and initiated effective action to resolve the problem, while updating customers on progress, Assisted customers with the Personal Banking Services documentation completion, while receiving, analyzing, and processing all bank products/personal accounts applications
• Kept myself abreast of bank's products developments and innovations to provide compelling client advisory/issue solutions
• Maintained HSBC internal control standards and implemented internal/external audit points in a timely manner
• Acting as a customer service representative, Responsible to handle customers inquires
• Maximizing bank products sales
• Maintained Credit Agricole Egypt internal and external audit points
• Delivered customer support, resourcefully and efficiently handling incoming requests and inquiries
• Responsible for ensuring that deposits, withdrawals, check withdrawals, Cashier Order/Demand Drafts are completed accurately and in a timely manner to avoid customer complaints.
I studied all the basic roles and function of Business Adminstration which includes Marketing, Finance, Accounting and Economics and majored in E-commerce