Process Associate
Genpact - Philippines
Total des années d'expérience :2 years, 6 Mois
I am responsible for responding to customers' queries, Answering customers' inquiries via live Chat and Email. providing the right information.
Answering or making outbound transactions to customers to learn about and address their needs, complaints, or other issues with products or services.
Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued.
Engaging in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.
Communicates with other departments to answer customers’ inquiries, solve their problems and fulfill their needs
Building lasting relationships with clients and other team members based on trust and reliability.
Utilizing software, databases, scripts, and tools appropriately.
Understanding and striving to meet or exceed metrics while providing excellent consistent customer service.
Making sales or recommendations for services that may better suit customers’ needs.
Taking part in training and other learning opportunities to expand knowledge of the company and position. and lastly Adhering to all company policies and procedures.