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أحمد المشالي, Assistant Service Manager

أحمد المشالي

Assistant Service Manager·German Expert Automotive Company

الإمارات العربية المتحدة

بكالوريوس, Production and Systems

الخبرة العملية

مجموع سنوات الخبرة: 16 سنوات, 5 أشهر

Assistant Service Manager

أغسطس 2019 - حتى الآن

German Expert Automotive Company

أبو ظبي، الإمارات العربية المتحدة

أغسطس 2019 - حتى الآن

Oversee operations in an auto service unit to ensure compliance with quality standards
 Contact clients and convince them to bring vehicles to their unit for repairs
 Oversee the inspection of automobiles to identify faulty components and facilitate process
for repairs
 Supervise the activities of automotive service technicians to ensure efficient job
performance and timely repairs
 Conduct price negotiations with clients to reach a favorable bargain for both management
and client
 Oversee the hiring and training of an effective auto service team
 Maintain accurate record of all accounts and relevant financial information
 Monitor inventory to regulate and ensure availability of required vehicle parts
 Ensure automotive service staff comply with environmental laws and regulations
 Oversee the procurement of vehicle parts, automotive equipment and various other items
required in an auto service department
 Evaluate the performance of automotive service staff in order to acknowledge efficient
employees and guide underperforming ones
 Listen to client complaints and assist in addressing their issues and resolving challenges
 Oversee the disposal of wastes such as used engine oil, soot to ensure adherence to health
and safety laws
 Assign and schedule work duties to auto service staff according to their skills
 Follow up customers to obtain feedback and ensure they are satisfied with received service

مجال الشركة:
صيانة السيارات وقطع الغيار وخدمات الدعم
الدور الوظيفي:
الهندسة

Technical Service Consultant

ديسمبر 2018 - يوليو 2019

Alfuttaim Motors Lexus Dealership

أبو ظبي، الإمارات العربية المتحدة

ديسمبر 2018 - يوليو 2019

chedules service appointments and verify Customer Details & vehicle information.
• Conduct health check by checking all the vehicle systems are all function properly.
• Perform Customer Vehicle Road test in case if there is any noise concern or up normal operation
happened while driving customer to confirm the customer concerns.
• Checking vehicle from underneath at the pre check interactive reception.
• Ensuring that customer concerns are recorded properly so that the Technician can fix it Right at First Time.
• Responsible for job allocation and job flow in the workshop including job scheduling and labor allocation for day to day operations.
• Supervises planned and unplanned maintenance activities performed by the subordinates and contractors.
• Identify potential opportunities to increase the workshop revenue and manage the development
of the new system.
• Time Motion study to measure & improve workshop productivity and service processes lines.
• Verify the required spare parts, repair procedure& labor charge with the workshop team leader
& Job controller.
• Contact customer for explanation of the technical root cause of the vehicle concern & how it will be fixed & Conduct price negotiations.
• Follow upon the work-in-progress and regular update to the customers.
• Ensure that final inspection & Quality Test has been carried out.
• Follow up customers to obtain feedback and ensure they are satisfied with received service & highest Customer Satisfaction.

مجال الشركة:
صيانة السيارات وقطع الغيار وخدمات الدعم
الدور الوظيفي:
الصيانة والإصلاح والدعم الفني

Assistant Service Manager

مايو 2014 - أغسطس 2018

Almana Motor Company

الدوحة، قطر

مايو 2014 - أغسطس 2018

• Schedules service appointments and verify Customer Details & vehicle information in order to confirm the appointment.
• Greets customers at the reception area, Guide customer to my desk & offer the Customer a drink.
• Conduct vehicle health check by checking all the vehicle systems are functionally working and checking vehicle body free from any scratches or damage by taking photos and attached with the Repair Order to be signed by the customer.
• Ascertains automotive problems and services by listening to customer's Concerns & description of symptoms.
• Perform Customer Vehicle Road test in case if there is any noise concern or up normal operation happened while driving customer to confirm the customer concerns.
• Checking vehicle from underneath at the pre check interactive reception for suspension Condition, any oil leakage or coolant in front of the customer by taking photos and attached to the Repair Order to be sure from the vehicle condition & build a strong trust bond with the customer.
• Ensuring that customer concerns are recorded properly so that the Technician can fix it Right at First Time.
• Issue Vehicle induction report (Repair Order) & related work order after review the vehicle maintenance History.
• Advice customer if there is any periodic service that should be done while performing the inspection & maintenance process, not only service to be recommended but also upselling car care products like Fuel injectors Cleaner, Engine Flushing to be done while performing service or any maintenance issue related to the customer concern.
• Conduct fault identification IAW customer input & develop the work scope required including Parts & Labor Cost estimation.
• Perform pre wheel alignment check to check the vehicle wheel alignment condition by receiving a pre wheel alignment check report from my team leader in case of the vehicle need alignment I inform the customer by phone & take approval to perform wheel alignment.

مجال الشركة:
وكلاء السيارات
الدور الوظيفي:
الهندسة الميكانيكية

Service Reception Manager

أكتوبر 2009 - أبريل 2014

Ezz Alarab Automotive Company

القاهرة، مصر

أكتوبر 2009 - أبريل 2014

Communicate with the after sales manager to develop strategies to ensure dealers understand the need for upgrading their facilities.

* Create pleasant work atmosphere.

* Determines the training needs for technician to keep improving their skills.

*Achieving high target in technician level and service productivity.

*Create a good team work atmosphere

*Upgrade the center grade

* Supervisor at all of reciption operations and follow the customer satisfaction to put our hand on the miss point according the customer openion.

مجال الشركة:
وكلاء السيارات
الدور الوظيفي:
الهندسة

التعليم

Helwan University Cairo

سبتمبر 2008

سبتمبر 2008

بكالوريوس، Production and Systems

مصر

المعدل التراكمي (نقاط): 61 من 4

المعدل التراكمي (نقاط): 61 من 4

Mechanical and Process Engineering
عرض المرفق

Skills

Microsoft Excel
Expert
Microsoft Excel
Expert
VB.NET
Expert
VB.NET
Expert
Internet
Expert
Internet
Expert
AutoLISP
Expert
AutoLISP
Expert
AutoCAD
Expert
AutoCAD
Expert
Autocad
Expert
Autocad
Expert
Windows. Excel,word,net
Expert
Windows. Excel,word,net
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Assembled and disassembled computers
Expert
Assembled and disassembled computers
Expert
Autoline
Expert
Autoline
Expert
Developed quick understanding new software due to familiarity with computers
Expert
Developed quick understanding new software due to familiarity with computers
Expert
SAP
Expert
SAP
Expert
CRM
Expert
CRM
Expert
Internet
Expert
Internet
Expert
AutoLISP
Expert
AutoLISP
Expert
AutoCAD
Expert
AutoCAD
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
VB.NET
Expert
VB.NET
Expert

اللغات

العربية
متمرّس
الانجليزية
متمرّس
الالمانية
مبتدئ

العضويات

Egyptian Syndicate of Engineers Federation of Arab Engineers

Engineers Federation of Arab Engineers

June 2009

التدريب و الشهادات

التدريب
Quick Lane Manager/Advisor Base Professional
Almana Motor Company
Mar 2015
production line controller
NASR COMPANY
Jul 2003
production line engineer
IDEAL COMPNY
Jul 2004
production line engineer
CARIAR COMPANY
Aug 2006
Engine mangment system
EZZ ELARAB COMPANY
May 2010
production line engineer
EGYPTIAN INDUSTRIAL AUTOMOTIVE COMPANY
Jul 2007
Engine mechanical course
EZZ ELARAB COMPANY
Jul 2011

التوصيات

emad salem

يونيو 2013

يونيو 2013

Customer service and support SpecialistColleague

احمد موهوب جدااا

الهوايات

  • الكاراتيه
    حاصل علي الاسود 2 دان