Genalyn Bernardo

• Performs clerical and administrative duties for assigned department. Prepares documents, correspondence, presentations and reports as assigned. Edits and proofs for grammar, spelling, and clarity of expression, organization, and conformance to company specifications. Proofs art or graphics and verifies that art and text agree. Compiles, copies, binds and distributes projects or coordinates outsourcing of production.
• Collects, compiles and reviews moderately complex data and information for inclusion in reports and presentation materials. Enters data from various sources to maintain and update various databases and spreadsheets. Ensures data integrity by verifying input and calculations.
• Works with assigned team to develop and maintain standard templates for regular departmental activities, reports and presentations to maximize efficiency and reduce turnaround time.
• Assists others by furnishing information and helping with problem resolution. Answers most questions via phone or email independently and provides accurate and timely information. Takes accurate phone and verbal messages and ensures that messages are communicated in a timely manner.
• Creates, runs and distributes standard and customized periodic reports, to communicate follow-up requirements and to summarize reports, etc. Prepares basic review /analysis of reports and provides summary and/or deviations to facilitate review. Maintains organized computer and/or hard copy files for easy identification and retrieval.
• Plans, coordinates and decides for on-site and off-site meetings conferences and special events. Coordinates scheduling, travel for attendees, meeting materials, AV and catering arrangements.
• Ensures accurate and timely communication to involved parties.
• Assists others in department as necessary. Assists others in office as needed including providing back-up reception. May assist with departmental human resource functions, which may include maintaining time off request, training less experienced personnel, preparation of confidential personnel information and new hire orientation. Cross-trains with others as assigned.
• Applying for Dubai Chamber of Commerce
• Preparing Invoices and Packing List / Certificate in Oracle application site / IP request
• Dealing with all clients; courier and freight forwarder for outbound

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.
• Resolve customer questions, issues and complaints.
• Effectively communicated with team members to maintain clearly defined expectations.

• Handling office telephone, taking messages and forwarding the same to concerned, distribution of faxes, filing system
• Coordinating with various corporate departments whenever asked by superiors, reservation of meeting rooms, etc.
• Staff travel arrangements with travel agent (ticket reservation, visa, hotels, transport)
• Telephone bills distributing and collecting back and forwarding the same to facilities
• Preparing statement of expense for the employees within the department
• Processing requisition forms for any requests made by staff related facilities / corporate departments
• Maintain incoming and outgoing couriers
• Ensuring and completing necessary administrative documents are approved and submitted to corporate departments when a new employee join
• Maintain and monitor office stationaries and office supplies
• Improved service quality and increase sales by developing a strong knowledge of company’s products and services.
• Developed implemented and monitored programs to maximize customer satisfaction and manage on site customer service representatives.
• Provided detailed monthly departmental reports and updates to senior management.
• Effectively communicated with team members to maintain clearly defined expectations.
• Resolve customer questions, issues and complaints.
• Developed and implemented policies, procedure and process improvement initiatives to improve retention rates and increase customer satisfaction.
• Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.
• Generated and distributed daily reports

services.
• Developed implemented and monitored programs to maximize customer satisfaction and manage on site customer service representatives.
• Provided detailed monthly departmental reports and updates to senior management.
• Effectively communicated with team members to maintain clearly defined expectations.
• Resolve customer questions, issues and complaints.
• Developed and implemented policies, procedure and process improvement initiatives to improve retention rates and increase customer satisfaction.
• Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.
• Generated and distributed daily reports and
• Raising and receiving purchases orders
• Provides guidance and supervision for staff.
• Manages and mentors’ junior staff within the department