Faye Mortera

Manage and maintain the Shopify Plus platform, ensuring optimal performance and functionality.
Upload, update, and optimize product listings on various online marketplaces.
Craft compelling and engaging product descriptions that resonate with our target audience and align with our brand's tone and style.
Collaborate with the creative design team to ensure the home page and other web pages present
an appealing and cohesive aesthetic that reflects the brand's vibe.
Collaborate closely with the marketing manager and brand manager to align product updates and promotions with the overall marketing strategy.
Has Knowledge of Shopify POS.
Strong attention to detail and organizational skills to manage multiple tasks and projects simultaneously.

I oversee the entire e-commerce operation using Shopify, including product management, marketing, customer service and website development, as well as managing enter inbound orders from different channels, various online marketplace sites,

Utilize the Order Management to efficiently process customer orders, guaranteeing accurate and timely delivery.

Familiar with Xero sale invoices creation

Work together with the warehouse staff to verify the accuracy and availability of the merchandise. swiftly addressing the questions and concerns of customers. Find and fix problems with order pricing or discounts.
ERP system (Cin7) CRM (Zendesk)

·Manage the websites, including the maintenance of the product catalog and merchandising.

Play an integral role in systems enhancement and continuous improvement

Drop Ship Vendor (DSV) partners such as Mydeal, Westfield, Catch, Harvey Norman, Temple and Webster, Zanui, Endeavour, Woolworths, and Amazon

• Manages e-commerce inventory including
uploading new products across several online
platforms such as Shopee, Lazada, MetroMart,
GrabMart, PickARoo and GoRobinsons.
• Monitors the efficiency and accuracy of order
fulfillment, customer service and recommends
solutionsfor areas of improvement.
Creates, executes, and evaluates promotions.
• Ensuring prices are competitive by checking with
other competitors.

• Manages e-commerce inventory and
operations for order fulfillment to JBL website
using Shopify.
Inspecting landing pages, product
information, checkout options, and all other
pertinent website-related systems to ensure
their visual appeal, accuracy, and ease of
use.
• Inspecting and uploading customers product
reviews.
• Monitoring website traffic and
customerreviews to gauge responses to site
updates.

Assisted the consignment Manager in
sourcing fashion brands.
• Prepared and presented creative briefs and
photoshoot mood boards for brochure.
• Monitors/ analyzes Monthly Sales
Performance
• Submits competitive reports from existing
fashion retail stores.
Coordinates with the store Manager
regarding feedback on customer needs/
preferences.
• Goes on a regular store visit to check on
stocks on display, inventory level, etc.
◦ And
other marketing- related responsibilities.