Senior Researcher / Marketing Executive
BuildConsult International
Total des années d'expérience :20 years, 7 Mois
• Promoted to Senior Researcher after 6 months probationary period.
Established in Dubai at the beginning of 2006 during the construction boom in the Middle East, BuildConsult International specialises in the human resource management of senior and technical construction personnel at both corporate and project levels.
Our area of expertise is resourcing for the building and civil engineering sectors across a broad spectrum of disciplines, offering a comprehensive outsourcing service for international companies with global operations and we are currently covering the Middle East, Africa, Souh East Asia, Far East Asia and Australasia.
On behalf of our clients, we resource internationally for their corporate teams as well as their major building and civil engineering projects.
Whether you are looking for personnel to establish a new corporate team, a new project team or searching for a new opportunity, we have the experience, a proven track record and we will deliver in what we say we can deliver.
Duties & Responsibilities:
• Management and maintenance of the company's website (www.buildconsult-me.com) and company's LinkedIn Account.
• Publishing of adverts and job vacancies via LinkedIn and other career recruitment portals.
• Production and creation of company's brochure and other marketing materials.
• Creation and sending of electronic newsletters via Email Marketing Platform.
• Resourcing of prospective job candidates via LinkedIn & referrals.
• Background reference checks of candidates.
• Formatting of job candidates' CV.
• Other administrative duties as required.
During this time, I had the opportunity to travel to Europe, Australia and some parts of my home country - Philippines.
• I also took this time to study about personal finance & investments, stock market, SEO, & blogging.
• Created a brochure type website using WordPress for Aga Systems Incorporated (brother's company).
• Started on a blogsite about travel - www.myperkyfeet.wordpress.com (still in the works)
Duties & Responsibilities:
• Part of the Customer Communications Marketing Department.
• Designed, organized and marketed local and overseas photography workshops, events and other after sales activities to acquire new customers and promote loyalty to existing customers which lead to increase in product sales.
• Managed and maintained Sony Digital Workshop’s Website through regular monitoring and updating of web pages, web contents and images with the use of content management system, web programming languages / software tools (HTML, CSS, JavaScript, Dreamweaver, Komodo Edit) and image editing software (Photoshop, Flash, Illustrator, Lightroom).
• Created HTML email newsletters and send out to customers using Epsilon Dream Mail.
• Created flyers, brochures and poster designs used in promoting Sony Digital Workshop.
• Formulated promotions that achieved an increase in photography workshop attendees.
• Created point of purchase visuals for marketing activities and Sony Storefront use.
• Performed data analysis and market research used in designing new workshops and post sales activities.
• Ensured that the website effectively communicated to customers and promoted the courses offered.
• Managed the department’s budget and payments to vendors.
• Searched, hired, supervised and gave directions to trainers as to what is required for workshops.
• Performed Ad Hoc duties as requested by other departments such as shop front sales attachments and providing quality photographs used for Sony Stores and other purposes.
Duties & Responsibilities:
• Part of the Customer Service Department.
• Attended to all inbound customer calls received via the customer service hotline.
• Assisted and replied to customers' inquiries, complaints received via electronic mails.
• First point of contact for customers who needed information on products and services.
• Resolved customer complaints and dissatisfaction.
• Performed first level technical troubleshooting on all Sony’s consumer products from computers, cameras, camcorders, television, MP3 players and home audio video products.
• Processed product warranty purchase payments and refunds.
• Was part of the team that created the Service Manual for Sony Singapore Customer Service.
• System used was Salesforce.
Duties & Responsibilities:
• Part of the Customer Service Department.
• Front line officer at the service center in attending to customer inquiries and resolving complaints.
• Performed customer profile updates and activation of additional mobile phone services.
• Offered cross selling of company’s products and services whenever possible.
• Performed mobile phone and laptop broadband connection troubleshooting.
• Managed the day to day operational activities of the company’s intranet site using the Plone CMS, HTML and CSS.
• Received intranet posting requests from other departments about information, advertisements and announcements needed to be published.
• Created graphical images to improve the appearance of the intranet site.
• Maintained and published web contents of the corporate site.
• Handled and replied to email of passengers’ inquiries and complaints received from .ph.
• Produced static and animated website contents used for advertising campaigns for the Corporate Site (www.philippineairlines.com) and Corporate Mobile Site (www.philippineairlines.mobi).
• Was part of the team that constructed the layout and design of the Philippine Airlines’ Mobile Site (www.philippineairlines.mobi) that was launched in May of 2009.
• Monitored and produced the weekly Online Sales Report.
Duties & Responsibilities:
• Part of the Sales Department.
• Handled reservation transactions such as; creating, pricing and processing of itineraries for passengers and travel agents using PACERS Reservations System.
• Provided information on international and domestic fares and schedules, tour packages, baggage handling and other related information on air travel.
• Marketed the company’s various products leading to a sale.
• Acted as a customer relation’s agent by listening to passengers’ complaints, pacifying irate passengers and assisting inconvenienced passengers.
• Coordinated relevant customer concerns to other departments.
• Assisted in training new hires.
Online Distance Learning Course on Digital Marketing as accredited by Cambridge Marketing College