Geofrey Kisanji

Emaar Dubai Marina Mall
12th Dec 2011 To Date
 In charge of all security operations in the mall with over 70 staff.
 Maintain customer confidentiality; build professional rapport by listening and responding to customer needs.
 Liaise with civil defense, police and Government authorities for any security matters.
 Regular Inspection of all fire extinguishers and hydrants in whole mall and in shops.
 Responding to all emergency calls, fire alarms, CCTV monitoring with first and accurate solutions to ensure safety of all guests and property.
 Ensuring that all guests, VIPs are given safe security protection and excellent service.
 Handling critical Customer situations and forwarding to Security Manager unresolved cases for further action.
 Owning customers issues until resolved by pursuing customer problems with internal and external stakeholders within the system.
 Ensure record keeping of all security matters and confidentiality is well sealed and safely kept for future reference.
 Compiling of daily security reports, analyze and forward to higher management for reference and further action.
 All round patrolling to ensure that all security officers are in allocated work locations, premises well guided and all safety precaution measures are in place.
 Coordination of evacuation process in case of fire or any emergency situation within the building.

 Oversee under wing services, baggage sorting, transfers and all ramp related issues
 Monitor Ramp safety standards and ensure compliance by all staff/ service providers
 Coordinate DGR goods, cargo, baggage and mail to and from warehouse to loading
 Ensure Loaders/ equipment operators work performance as per IATA/ ICAO standards
 Supervise cargo build-up, breakdown and updating import and export records
 Coordinating loading and offloading of flights done as per SOP to avoid tail tilting
 Process all cargo documents manually and automated systems for all export and imports and ensure lebeling, markings and parkingis done as per consignement.
 Supervise towing and pushback of aircraft and final checks before off chocks
 Ensure proper planning and storage of all perishable and DG goods with safety and security compliance measures.
 Ensure that loading diagram correspond with actual loading on aircraft and final load sheet to the captain with all accurate information.

 Preserving Customer-Company Rapport and building a competitive image.
 Creating opportunities that foster the company’s identity and thus sales through probing for new clients and sustaining the old clients.
 Brainstorming and looming for new and creative ideas that saw the company progressing and competing in the market.
 Coordinate delays, disruptions, ex-baggage, denied boarding and give guidelines.
 Ensure updates, new regulations are escalated to the team and customers on time.
 Training and coaching team members to ascertain each updated to SOP
 Taking responsibility to all customer queries, investigate and giving prompt solutions

 Check in passengers, booking confirmation, bag tagging and charging of ex-baggage
 Flight editing, RCCA creation, seats reservation and assignment
 Baggage tracing, lost and found and transfer connections assistance
 Assist passengers during delays, disruptions, connections and directions.
 Handling of VIPs, lounge services, meet and assist and boarding gate services
 Detect individuals who attempt to board aircraft with fake or wrong travel documents
 Verification of all travel documents, visa and passports to ensure safety
 Observing passenger behaviors and reporting unusual to Duty manager
 Use techniques, scorners, black lights and magnifying lenses to validate documents