Support Engineer
ProgressSoft
Total des années d'expérience :3 years, 4 Mois
Support Engineer, ProgressSoft, Amman, Jordan, 02/2021, Present, 3 years 3
months, Implement and install solutions on the customer's test and
production environments., Employed open-source technologies for task
automation and productivity enhancement., Work onsite and offsite to
troubleshoot and diagnose customer reported issues on the different levels
of solutions (i.e. Database, Application, Network, Communication, and
Integration Interfaces Levels)., Act positively and respond promptly to the
customer's requests/tickets., Linux Operating System Configuration and
Operation over Red hat, Centos and Ubuntu., Conduct Preventive / Corrective
Maintenance visits to customer sites physically or remotely., Successfully
implemented banking payments software, coupled with agile customer
support., Adept in orchestrating workflows through Kubernetes and Source
control tools (GitLab).
BSc (Hons) in Information Technology and Computing