Administration and Leisure Manager/ head of Departement
Planet travel and Tours
Total des années d'expérience :20 years, 4 Mois
Manager - Administration and Leisure- Head of Department
2000- Present
Planet Travel Tours and Cargo - Dubai, UAE, one of the leading tour operators in Dubai.
As a head of Leisure department responsibilities include leading the Tours, Safari, and all other related activities from A to Z. This includes the whole operation, P&L and the administration of the department, preparing and monitoring the yearly budget and costing, involved in appointing new staff in order to build up a professional team. Involved in setting contracts with subcontractors and wholesale suppliers (hotels, cars purchasing, maintenance…). Involved in sales and marketing activities necessary for the success of the department. Established an excellent relation with most of the 5 star hotels in Dubai in order to generate business from their guests by offering them different leisure products. Setting up sales and pricing strategy, bundled packages, and volume incentives for local and international suppliers.
Controlling the fleet department that is handling a fleet of 70 vehicles (purchasing, maintenance, expenses, allocating the drivers and vehicles…..) drivers, tour guides, sales team including more than 80 employees. Coordinate with the inbound department to arrange all the needs for the tourist, from meet and assist at the airport, transfer, hotel visits, to selling them the leisure activities of the company.
To ensure proposal competitiveness, client satisfaction and business health and differentiation through deal or campaign performance optimization; develop innovative alternatives to existing deals, work processes or campaigns; and communicate with partners and appropriate internal departments on these initiatives. Conduct analysis related to creative and offer optimization and Make business decisions based on data analysis and communicate results to Top management, involved in developing the in house online reservation system”B2B;B2C”.
Work with internal teams to ensure that optimization decisions are implemented in a timely and accurate manner and Effective communication, problem solving and accuracy.
My position as head of the operation requires Ability to work in a fast-paced, high pressure environment with the ability to prioritize high-alert items effectively and able to collaborate across boundaries to get work done and drive business forward, and to maintain customer satisfaction, resolution and loyalty, handling big account such USO ”American Navy” operation related to leisure “Tours, transportation…. “ since 10 years, familiar with their rules and regulations.
2011 Acquired the franchise agreement for Aviator Style fashion readymade garment and opened in Beirut area a 250 sqm store consists of two floors. I was involved in all aspects of decoration design, approvals from government departments and municipalities. In addition to setting up the operations, the POS software, and stock, visual merchandising and training the staff, purchase… which is now supervised by my wife.
1997-2000 Deputy General Manager - Sales & Marketing - Maghariky Bros(Lebanon)
The company is involved in manufacturing and selling of all kinds of Garments and ready to wear material. Responsibilities included are to manage a wholesale showroom and supervise the activities of around 13 employees involved in sales, marketing, money collection, stock control and production quality…. At the same time liaison with the manufacturer, the supplier and of course the clients (retail shops), I was involved to build a stores chain across the country from A to Z then controlling them by coordinating with the store managers(stock, sales, budget, purchasing…) . As the head of Sales & Marketing setting the marketing objectives and the sales target for a team of nine sales executives was among the main responsibilities.(familiar with the Lebanese market and rules)
1995-1997 Director of Sales - Maghariky Bros.(Lebanon)
Since the company’ s activities were covering all the Lebanese market, as the Director of Sales I had to manage a group of sales executive and divide responsibilities in order to secure a most potential sales and distribution channel to achieve the targeted objectives.
1994-1995 Private Business
Imports of ready made material garments from Turkey and Thailand for sales in the Lebanese market. Exports of ready-made material to the UAE. This also included participation in the MOTEXA international exhibition in Dubai through a private stand.