Operations Manager
Bayt.com
Total years of experience :10 years, 10 Months
Namat Beirut, Ashrafieh
•Taking bookings and reservations.
•Communicating with the customers (positive feedback from clients-available upon request).
•Personal assistant to the owner.
•Taking care of all the operations in the shop/studio (retail, inventory, shop maintenance, requesting orders from designers…)
•Preparing reports and all the accounting/finance files to the accountant.
•Sending monthly reports to the designers and taking care of the payments (designers+instructors).
Tabet Group/Zadig&Voltaire, Beirut
•Responsible on every single detail in the store (stocks, transfers, reservations, staff behavior)
•Display of the store (women, men and kids collections+the mannequins)
•Excellent customer service (positive feedback from VIP customers-available upon request)
•High Knowledge in fashion terms and up to date to the latest trends and colors.
•Backup in the office (replenishment between branches, communicating by emails with the head office in France)
Tabet Group/Zadig&Voltaire, Beirut
•Responsible on the store during the absence of the manager.
•Excellent customer service and high sales figures (up-selling with customers, top 1 salesperson in all 5 branches, positive feedback from VIP customers available upon request)
•Team work (helping other team members and work hard in order to achieve the store target)
January 2012-April 2014
Sales Associates• ABC Group, Beirut
•Responsible on high end brands.
•Excellent customer service.
•High knowledge in fashion terminology (training every season)
•Merge system (sales+cashier)
Les Amis Boutique, Beirut
•Helping the manager in all the details of the store (transfers, stocks)
•Responsible of the stockroom (products stocked by size and colors, facilitating the sales process)
•Helping other employees and taking care of the customers.
•helping the visual merchandiser in displaying the store.
Beirut
•working in loans department; handling loans (internal and external to the bank, answering customers calls)