Senior Sales and Technical Support Engineer
Grundfos Gulf Distribution
Total years of experience :7 years, 5 Months
15/08/2010 - Present
Grundfos Gulf Distribution, Jebel Ali Free Zone Dubai UAE
Senior Sales and Technical Support Eng. in LIPIY "Levant, Iraq, Pakistan, Iran, Yemen"
Main Duties and Responsibilities
• Support and advice direct/indirect distributors/suppliers to select the most suitable pumps within as per specs required.
• In charge of the technical relations with direct or indirect customers of the department.
• Quoting for all Grundfos product range.
• Prepares when necessary (for projects) a comparison with the competitors (technical and price)
• Issuance of monthly forecast
• Updating the offers portfolio using CRM Database
• Preparation of proforma invoices after quotation confirmation from end user.
• Coordination with the supply chain management for order booking.
• Direct contact with Denmark main office to insure the minimum possible order delivery time.
• Insure the delivery of the goods to the end user/distributor, support with any required documentation.
• Handling customer complaints if any.
• Interface with logistics, finance and marketing.
• Insure the payment receipt according to the trading terms for each customer.
• Checking international business warehouse to trace the target achievement.
04/07/2008 - 31/07/2010
Al Husam General Contracting Co., Abu Dhabi, UAE.
Projects Coordinator / procurement engineer for Mechanical
Infrastructure works "Chilled Water, Sewerage, Potable water, Irrigation, Etc.".
Main Duties and Responsibilities
• Scheduling and monitoring program activity to achieve an "on-time" result including follow-up with external suppliers to ensure timely response to action items.
• Monitoring program cost activity to achieve an "in budget" result.
• Preparing bills of materials, detailed instructions for manufacturing processes of new parts, specifications for packaging, external supplier specifications to provide standard cost structure and instructions for manufacturing.
• Evaluating project performance of functional areas.
• Preparing designs, drawings, plans and specifications for projects, engineered systems, technical equipment or components.
• Reviewing and monitoring project progress to ensure quality and adherence to requirements of contract documents.
• Responsible for control of work-in-progress, ensuring accurate client billings, monitoring outstanding accounts, receiving and collecting efforts on related projects.
• Material take off and quantity surveying for all site materials.
• Material submittals to consultant/client according to project specifications.
• Coordinating with the main office for procurement of all project materials
• Issuing weekly and monthly progress report, S curve, materials and drawing flow sheets.
• Preparing and submitting a schedule of work plan to the client on weekly basis.
01/10/2006 - 30/06/2008
EGA-Egyptian German Automotive Co.- Mercedes-Benz,
6 October City, Egypt
Deputy of Head of Engineering and Technical Support Section.
Main Duties and Responsibilities
• Issuing material and torque list of C, E and S Classes for new models.
• Issuing monthly SIFI alteration and presenting altered items to production line.
• Insuring the smooth assembly process in every station.
• Coordinating with Logistics and Warehouse to insure the receipt of the parts at the beginning of every SIFI.
• Direct involvement in case of repetitive problems occurring during assembly.
• Issuing monthly production progress actual verses planned for C and E classes.
• Training summer collage students and distributing responsibilities in coordination with line manager.
• Leading and supervising summer Mubarak Coal trainees.
INTERNSHIP:
15/07/2003 - 30/07/2003
Training at Toyota Maintenance, Alexandria, Egypt
01/07/2001 - 20/07/2001
Training at Abou Kir Electricity Station, Alexandria, Egypt.
2000-2006 Bachelor of Mechanical Engineering, specialized in Power, University of Alexandria, Alexandria, Egypt.
1997-2000 High School at College Saint Marc, Alexandria, Egypt
1994-1997 Preparatory school at College Saint Marc, Alexandria, Egypt
1991-1994 Primary school at College Saint Marc, Alexandria, Egypt
1989-1991 Kindergarten in College Saint Marc, Alexandria, Egypt