Automotive service manager
Auto Al-Mohandes for vehicles maintenance (My private service center for vehicles maintenance)
Total years of experience :17 years, 11 Months
* Responsible for directing and coordinating all activities involved in the acquisition, operations and maintenance of vehicles.
* Evaluate cost of maintenance, prevent operational delays in repairing equipment; interview, hire and train employees; assign, plan and direct work schedule of staff.
* Handle and manage softly the minor complaints and irritants with the customers.
* Educate customers on maintaining their vehicles free from troubles and problems.
* Supervise, manage and monitor automotive service technicians and repairers.
* Handle customer inquiries and respond to their needs in a cool, courteous and prompt manner.
* Ensure delivery of vehicles to customers on time.
* Maintain and manage a daily record of repairs and services of vehicles undertaken and completed.
* Finds solutions for technical or any mechanical problem may come through work.
* Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, and develops alternative solutions.
* Select, lead, direct, evaluate, and develop a team of professional mechanical maintenance technicians to ensure that maintenance operations are completed on-time, within budget, and as per the set goals.
* Supervise the process of maintenance, installation, and operation of vehicles.
* Keeping managers informed of progress.
* Test drive vehicles and review all operations of reforms to ensure quality before delivery vehicles.
* preparation of the data and the necessary technical specifications for the purchase of spare parts and new equipment.
* Schedule service appointments and inspect vehicles for defects.
* Notify Team Leader of incoming work.
* Fitting new parts.
* Investigating mechanical problems or unexpected maintenance problems.
* After the service of the vehicle or equipment initiate the invoice process.
* Explain complete work done by the service team & also the charges for the manager.
* Ensure the vehicle or equipment is clean and well serviced before delivery of it.
* Inspect SEAT, JEEP, Mercedes-Benz and Nissan vehicles for defects.
* Supervise the process of maintenance, installation and operation of vehicles.
* Leader of a Automotive workshop.
* Looks for ways to improve and promote mechanical quality.
* Coordinates with outside agents for repair and maintenance, in addition, covers all sites requests and workshops demands of workshop tools, and spare parts.
* Maintain detailed maintenance records so that recurring problems with machinery, equipment, or parts can be identified and addressed.
Training