Front Desk Agent
Majestic Arjaan by Rotana
Total years of experience :1 years, 10 Months
DUTIES/TASKS
Ø Welcoming of the guests to the hotel and registering
Ø Handle guest full check-in / check-out professionally as per Rotana standards
Ø Issue room key and explain the hotel facilities to the guest upon check-in
Ø Make and amend reservations
Ø Post charges of food, room, laundry and other services to the system
Ø Keep records of room availability and guests’ account
Ø Handle guest complaints
Ø Increase hotel profits by upselling
Ø Provide the maximum quality of service to the guests at the same time maintain the hotel’s high quality standards and services
DUTIES/TASKS
Ø Welcoming of the guests to the hotel and registering
Ø Handle guest full check-in / check-out professionally as per Rotana standards
Ø Issue room key and explain the hotel facilities to the guest upon check-in
Ø Make and amend reservations
Ø Post charges of food, room, laundry and other services to the system
Ø Keep records of room availability and guests’ account
Ø Handle guest complaints
Ø Increase hotel profits by upselling
Ø Provide the maximum quality of service to the guests at the same time maintain the hotel’s high quality standards and services
DUTIES
Welcoming of customers to the restaurant and taking guest order accordingly at the same time upselling our specialties.
Serving of the guest order as per company standards.
Setting up both restaurant tables and room service trolleys and delivering room service orders as per Rotana standards.
Preparing appropriate mise en place for the day as well as preparing guest welcoming amenities and placing in the room.
Checking out and refilling of the minibar items and upkeep of the minibar inventory.
Setting up of the banquet halls as per the scheduled meeting requirements from the BEO.
Training junior staff and cross-training colleagues as per Rotana standards
Leading the team as a Senior Colleague in absence of the Captain and Outlet Manager.
Ordering FBM and making the colleague duty schedule in absence of the Captain and Outlet Manager
Diploma in food and beverage production and sales
Higher National Diploma in 3D Animation and Film