Concierge
duserve facitilities management
Total years of experience :7 years, 5 Months
Jan 2018- date: Duserve facilities management (Concierge/Receptionist)
Palm Jumeirah ( Nakheel as the client )
Duties and responsibilities
● Greeting and acknowledging all residents, guests, workmates, contractors and vendors
● Handles all incoming calls in a polite and professional manner using standard phraseology
● Making log entries regarding occurrences and incidents encountered during the shift
● Receive, store and retrieve packages for residents and management.
● Coordinate and assist in unit maintenance requests and related payments
● Help with move- ins and move- outs of residents.
● Communicates resident’s/visitor's comments, complaints, and requests to the appropriate departments and management
● Reporting any threat, danger or hazard related to premise to security, supervisor, manager or representative
● Arrange taxi/Transportation for residents on request among other duties assigned to me
Nov 2018 - to April 2019: Richemont Dubai FZE Emirates tower (Receptionist/Telephone operator) (RELIEVER)
Duties and Responsibilities
● Welcoming visitors by greeting them in person or on the telephone answering or referring inquiries
● Receiving calls, gives information to callers or transferring calls to appropriate employees
● Maintains security by following procedures; monitoring logbook and issuing visitor badges.
● Assist colleagues in booking meeting rooms thru outlook
● Assist Mail room operator in receiving couriers and handovers
● Assist colleagues in Arranging couriers, work permits, business cards and LPOs
Dec. 2016 - to Dec 2017 : Kitale Club (Guest service agent)
Duties and Responsibilities
● Welcome customers upon entrance and confirm reservations as they arrive at the hotel
● checking guests in and out using OPERA, PMS, and also issuing keys to the guests
● Helps in the luggage assistance for the guests
● Act as the point of reference for guests who need assistance or information
● Given information of hotel services, entertainment, recreation facilities, and restaurants
● Answer phone, redirect calls take and distribute messages or mail
● Respond to complaints and find the appropriate solution
Diploma In customer service
Short course in business management
Engineering Mathematics,Physical science , Electrical installations, Solar installations Mechanical science,Electronics, Power generation and transmission,Microcomputer , microprocessor ,Machine and utilization
Office, Excel, Word, PowerPoint, Outlook, etc.) Internet browsers like Firefox, Safari, and Chrome.
Mathematics English Swahili Biology Chemistry Physics religious education