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george makram, Operator

george makram

Operator·Semiramis intercontinental

Egypt

Bachelor's degree, accounting

Work experience

Total years of experience: 29 years, 4 months

Operator

January 2006 - Present

Semiramis intercontinental

January 2006 - Present

Key Achievements
Upgrading team personnel profiles.
Priority Club best seller.( achieving 2179 PC )
Leading the F&B cross selling project achieving (150 cover.

Company industry:
Hospitality & Accomodation
Job role:
Management

Supervisor

March 1997 - Present

Semiramis intercontinental

March 1997 - Present

Key Achievements (within the last 12 months)
Priority Club best seller.( achieving 2179 PC )
Upgrading team personnel profile
Leading the instant service Team.
Leading the F&B cross selling project achieving (150.cover

Company industry:
Hospitality & Accomodation
Job role:
Engineering

Telephone operator

March 1997 - January 2006

Semiramis Intercontinental

March 1997 - January 2006

Key Achievements
Room lines forward report
Daily business calls Tracking Sheet

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Assistant chief

-

-

Job role:
Engineering

Education

commercial institute - el matareya

May 1997

May 1997

Bachelor's degree, accounting

Egypt

GPA (point): 13 out of 20

GPA (point): 13 out of 20

Skills

Customer Service
Expert
Customer Service
Expert
ANALYTICAL SKILLS
Beginner
ANALYTICAL SKILLS
Beginner
ART
Beginner
ART
Beginner
AVAYA
Beginner
AVAYA
Beginner
BUDGETING
Beginner
BUDGETING
Beginner
COACHING
Expert
COACHING
Expert
PERSONNEL
Expert
PERSONNEL
Expert
TELEPHONE SKILLS
Expert
TELEPHONE SKILLS
Expert
TÉCNICAS DE SUPERVISIÓN
Expert
TÉCNICAS DE SUPERVISIÓN
Expert
UPGRADES
Expert
UPGRADES
Expert
VENTAS
Expert
VENTAS
Expert
Customer Service
Expert
Customer Service
Expert

Languages

Arabic

Expert

English

Expert

French

Expert

Spanish

Beginner

Hobbies and interests

computer