Customer service Executive
PATMUT
مجموع سنوات الخبرة :14 years, 4 أشهر
Answer incoming customer calls regarding billing issues, service questions and general client concerns,
•Listened to customer’s questions and concerns and giving appropriate responses.
•Working to establish a positive rapport with every caller thus attracting potential customers by suggesting information about other products and services.
•Took care of complaints from customers and forwarded the complaints to the necessary department for analysis and response. Also follow up on customer interactions.
•Handled Cash, mobile and online payments and record keeping
Allocating duties to workers
•Keeping records of operating materials
•Ensuring prompt and safe delivery of products to clients
•Ensuring quick and prompt service to clients
•Ensuring efficiency and quality in process of production
•Ensuring proper transportation and storage of materials
Cleaning and arranging workshop
•Maintaining smooth operation of machines
•Design and production of lab equipment
•Doing fittings in shops and homes
Pagemaker Adobe Photoshop Adobe Illustrator CorelDraw Adobe Indesign
Introduction to micro computers Ms-Dos Ms-Windows 200/xp Ms-Excel Ms-Word Ms-Access Ms-Powerpoint Ms-Publisher Adobe-Pagemaker Internet and Email
Kenya Certificate Of Secondary Education