Georgeena Xavier

• Analyzed customer requirements and prepared accurate cost estimates.
• Developed technical and commercial proposals, increasing successful bid submissions
by 20%.
• Maintained comprehensive records of proposals, ensuring 100% compliance with
documentation standards.
• Coordinated with vendors to collect data and negotiate pricing, improving project
profitability.
• Drafted technical descriptions for electrical systems and equipment in line with project
specifications.
• Conducted risk assessments on project proposals, minimizing contractual disputes.
• Streamlined proposal development processes, reducing turnaround time by 10%.
• Supported business development teams with pre-sales technical expertise.
• Ensured all proposals met client technical, safety, and compliance standards.
• Collaborated with cross-functional teams to optimize project cost planning.

• Delivered high-quality customer support, achieving a 95% satisfaction rating.
• Assisted clients in product selection and order placement, increasing repeat sales by
12%.
• Handled customer complaints, returns, and exchanges with zero escalations.
• Maintained organized inventory and updated stock records, improving stock accuracy
by 15%.
• Processed customer orders efficiently, reducing service delays.
• Tracked and analyzed daily sales data to support business decision-making.
• Recommended product solutions, enhancing customer retention.
• Ensured compliance with company service policies and guidelines.
• Trained new team members on customer service processes.
• Assisted management in promotional activities, boosting sales by 8%

• Assisted senior engineers in quality inspections of electrical installations.
• Monitored ongoing operations and reviewed records for safety and compliance.
• Verified installation of electrical equipment per project specifications.
• Conducted inspection reports and maintained records for audit readiness.
• Ensured adherence to safety regulations during testing and commissioning.
• Supported troubleshooting of electrical systems and equipment failures.
• Collaborated with supervisors to enhance quality assurance processes.
• Assisted in project documentation and compliance reports.