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تم إلغاء حظر المستخدم بنجاح
جورج بو عبد الله, AVP Product & Services | Commercial, Operations, Procurement & Customer Experience

جورج بو عبد الله

AVP Product & Services | Commercial, Operations, Procurement & Customer Experience·JAZEERA AIRWAYS

الكويت

بكالوريوس, (MIS) Managment Information System

الخبرة العملية

مجموع سنوات الخبرة: 19 سنوات, 1 أشهر

AVP Product & Services | Commercial, Operations, Procurement & Customer Experience

سبتمبر 2020 - حتى الآن

JAZEERA AIRWAYS

الفراوانية، الكويت

سبتمبر 2020 - حتى الآن

Executive leadership scope: Lead commercial, operational, procurement, product, digital, supplier and customer-facing service performance across inflight retail, catering, terminal advertising, strategic partnerships, aircraft product/equipment procurement, POS/payment systems, supplier ecosystems and customer experience.
• Own business planning, revenue growth, profitability, budgets, pricing, cost optimization, executive reporting, supplier negotiations and performance dashboards.
• Manage stakeholders across Commercial, Marketing, Finance, Operations, Airports, Cabin Services, IT/Digital, suppliers, vendors and senior leadership.
• Lead SOP improvements, compliance follow-up, escalation management, service standards, operational readiness, process redesign and continuous improvement.
• Build strategic partnerships, B2B monetization packages, product operations, supplier governance and customer experience improvements.
• Delivered +14% ancillary revenue growth with approx. KWD 2.3M in sales, KWD 230K+ incremental revenue, KWD 500K+ savings and NPS improvement from -2 to +21.
• Strategic projects: managed KWD 10M four-year catering facility P&L, 250+ employee central kitchen model, 350+ employee airport self-handling model, and aircraft cabin product/equipment procurement.

مجال الشركة:
شركات الطيران
الدور الوظيفي:
الإدارة

Global Brand Director

أغسطس 2018 - أغسطس 2020

Farmland General Trading W.L.L.

الكويت، الكويت

أغسطس 2018 - أغسطس 2020

Directed commercial strategy, business development, supplier management, procurement coordination, brand growth and regional market expansion across FMCG and retail channels.
• Managed senior client, distributor, supplier and partner relationships, including commercial negotiations, pricing, product portfolio development, contract terms and profitability improvement.
• Led go-to-market planning, product launches, promotional

مجال الشركة:
السلع الاستهلاكية سريعة التداول
الدور الوظيفي:
المشتريات

Product & Customer Experience Senior Manager

مايو 2007 - أغسطس 2018

Jazeera Airways

الفراوانية، الكويت

مايو 2007 - أغسطس 2018

• Progressed through leadership roles across product development, customer-facing operations, inflight service delivery, supplier coordination, procurement, service governance and commercial product execution.
• Managed inflight and ground products, service standards, supplier negotiations, product launches, procurement requirements, staff coordination and revenue-generating initiatives across airline operations.
• Built KPI dashboards linking NPS, service quality, complaints, operational performance, product performance and revenue opportunities to support data-driven leadership decisions.

مجال الشركة:
شركات الطيران
الدور الوظيفي:
الإدارة

التعليم

university center of technologie

نوفمبر 2006

نوفمبر 2006

بكالوريوس، (MIS) Managment Information System

لبنان

My education is a DUT Management Information System (MIS)which is a subset of the overall internal controls of a business covering the application of people, documents, technologies, and procedures by management accountants to solving business problems such as costing a product, service or a business-wide strategy. Management information systems are distinct from regular information systems in that they are used to analyze other information systems applied in operational activities in the organization.
عرض المرفق

rachine high school

يونيو 2003

يونيو 2003

الثانوية العامة أو ما يعادلها، life science

لبنان

Skills

Project Management
Expert
Project Management
Expert
Operations Management
Expert
Operations Management
Expert
Executive Management
Expert
Executive Management
Expert
Business Analysis
Expert
Business Analysis
Expert
Product Development
Expert
Product Development
Expert
General Management
Expert
General Management
Expert
P&L Management
Expert
P&L Management
Expert
Business Transformation
Expert
Business Transformation
Expert
Revenue & Profit Growth
Expert
Revenue & Profit Growth
Expert
Airline Commercial Strategy
Expert
Airline Commercial Strategy
Expert
Aviation Operations
Expert
Aviation Operations
Expert
Operations Management
Expert
Operations Management
Expert
Procurement & Supplier Negotiation
Expert
Procurement & Supplier Negotiation
Expert
Contract Negotiation
Expert
Contract Negotiation
Expert
Strategic Sourcing
Expert
Strategic Sourcing
Expert
Strategic Partnerships
Expert
Strategic Partnerships
Expert

اللغات

الانجليزية

متمرّس

الفرنسية

متمرّس

العربية

متمرّس

العضويات

Project Management Institute

ID 7351920

July 2021

التدريب و الشهادات

الشهادات
Emerging Leader's Program
Oct 2019
Project Management Professional Certification
Aug 2021 - Aug 2024
عرض الشهادات
Service Leadership
May 2016
Quality management system (QMS)
Apr 2015 - Apr 2017
Safety management system (SMS)
Sep 2014 - Sep 2016