Operations project manager
Everteam
Total years of experience :16 years, 6 Months
Working closely with the professional services, support, and development teams, acting as the liaison between our company, customers, and partners.
My job is to make sure that our organization is running as well as it possibly can, with an efficient service that meets the expectations of our clients.
Adapted at designing, implementing, customizing, upgrading and migrating ECM Solutions. Managed proof of concept implementations to validate product feasibility. Defined project deliverables and monitored status of tasks. Drafted action plans and led meetings with department executives to review project status and proposed changes. Monitored team progress and enforced deadlines. Served as the single point of contact for project scheduling and changes.
Coordinated installation of the ECM system and collaborated on the design and the implementation of new features. Directed the software programming and the documentation development.
Prepared ECM Solutions using Laserfiche products and components. Designed and deployed customized Business Processes using e-forms and workflow. Integrated Laserfiche System with third party applications. Involved in technical support, deployments, troubleshooting, trainings and customer services.
Troubleshot and resolved general software and hardware issues. Added user accounts, troubleshot issues with users and monitored the systems. Identified product problems and strengths and collected data on the customer experience. Gathered and analyzed market information and used findings to define product strategy.
Management Information Systems (MIS) is the study of people, technology, organizations and the relationships among them. MIS professionals help firms realize maximum benefit from investment in personnel, equipment, and business processes. MIS is a people-oriented field with an emphasis on service through technology. If you have an interest in technology and have the desire to use technology to improve people’s lives, a degree in MIS may be for you. Businesses use information systems at all levels of operation to collect, process and store data. Management aggregates and disseminates this data in the form of information needed to carry out the daily operations of business. Everyone who works in business, from someone who pays the bills to the person who makes employment decisions, uses information systems. A car dealership could use a computer database to keep track of which products sell best. A retail store might use a computer-based information system to sell products over the Internet. In fact, many (if not most) businesses concentrate on the alignment of MIS with business goals to achieve competitive advantage over other businesses. MIS professionals create information systems for data management (i.e., storing, searching and analyzing data). In addition, they manage various information systems to meet the needs of managers, staff and customers. By working collaboratively with various members of their work group, as well as with their customers and clients, MIS professionals are able to play a key role in areas such as information security, integration and exchange. As an MIS major, you will learn to design, implement and use business information systems in innovative ways to increase the effectiveness and efficiency of your company. A common misconception that MIS only concerns programming. However, programming is just a small part of the MIS curriculum. While programming concepts represent some of the founding concepts and information systems development, implementation and use, many jobs in MIS do not utilize programming at all. A large portion of the MIS degree focuses on data analysis, teamwork, leadership, project management, customer service and underlying business theories. These aspects of the degree are what set the MIS professional apart from a computer science specialist.
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