Bilingual HR Manager
Publicis Re:Sources
مجموع سنوات الخبرة :9 years, 10 أشهر
Ensuring the recording, monitoring and control of the individual data of Publicis Groupe workforce (approximately 2, 500 employees) in Canada, in terms of group insurance.
Acting as the main point of contact with HR stakeholders of the Group’s agencies (15) regarding the administration of the group insurance and RRSP.
Actively participating in the renewal of insurance products at the end of each year and the annual re-enrollment process of the employees in coordination with the group’s actuarial firm.
Responsible for internal communications during administrative changes / events, group activities, translation of internal and external releases, etc.
Collaborating with local and global HR professionals for the group’s deployment of new internal services and new North American initiatives in addition to ensuring the French translation of all training or information material for employees.
Actively participating in matters of diversity, equity and inclusion.
Coordinating the recruitment process for new hires and support staff at the Group’s sites in Canada. Integration of new employees, follow-up of probationary period and termination process for employees of Re:Sources Montreal and Toronto, in accordance with internal policies.
Acting as the main point of contact for the management of STD and LTD files, in addition to providing support for return-to-work planning and employee accommodation measures.
Producing various reports on staff evaluation, performance bonus, salary increases, pay equity, 1% training law, accessibility, environmental, etc.
Providing HR and administrative support for all Re:Sources Montreal and Toronto employees.
Providing employees guidance and support related to the corporate’s processes and policies.
Provide human resource management advice to managers on topics related to corporate policies and HR best practices, labor relations, performance evaluation, workforce planning, employee relations and compensation decisions.
Acted as the first point of contact of the HR department within a call center environment
Assisted the staff members and retirees with their inquiries related to HR matters (payroll, benefits, HRS support, leave, conflicts, procedures and policies…)
Provided solution, assigning or escalating cases and redirecting people to the concerned party
Provided the best employee’s experience to TD’s family
Did a short-term assignment for 6 months (December 2021 till Jun 2022) where I was assisting the hiring and talent acquisition teams with several administrative tasks related to the onboarding of new hired such as background checks, generating employment offers, following up on hiring documents, creating employee’s ID…
During this period I mainly worked on implementing a detailed organizational chart that I update frequently, I created all the missing jobs description and updated the few existing one, I worked on synchronizing nomenclature between different departments for a better coordination, I used my work to update the HR software and modify the existing information, I helped also in the good processing of the evaluations and internal communication as well as writing procedures draft.
I was handling as well the position of Training coordinator since April 2016. The purpose being to create the Training Unit within the HR department. Therefore, I met with some consultants and trainers to negotiate trainings, coordinate the internal training of the staff
after studying the need. Based on my experience all over almost a year, I finished by creating the training procedure and its supporting documents (such the related graphic, training request form, training evaluation form, related check list, trainer criteria…) and then been nominated to manage the unit as Training Manager since April 2017. I did also some coaching to help some newly hired and managers operate correctly.
As from 1st April 2017, I have also been assigned the role of Quality Management Coordinator to support the Quality Management Unit concerning the HR department tools and activities in order to get ISO 9001: 2015 certification.
I’m doing also some other tasks based on needs not related directly to my positions.
Handling the claims of all lines of business (fire, theft, property all risks, marine cargo, marine hull, travel, workmen compensation, liability… except the motor & medical insurance) from A to Z:
- Receiving the first notification of accident
- Coordinating with expert for site visit
- Analyzing the claim
- Taking reserves after estimating the loss
- Solving the claim
- Approving on indemnity to be settled
- Issuing payment orders
- Coordinating with the insured and negotiating the indemnity
- Issuing reinsurance and other reports
- Dealing with reinsurers and brokers on some matter