Cash operations Manager
SBV- SERVICES NELSPRUIT
Total years of experience :23 years, 4 Months
Duties:
Customers:
• Effective engagement with customers and customer retention
• Attention to Quick resolution to Customer Queries
• Ensure that customer service expectations are met/ exceeded
Human Resources:
• Implement processes to monitor portfolio capacity
• Responsible for inspiring, motivating, leading and managing the team.
• Responsible for the recruitment, developing, and retention of relevant skills in order to meet business needs.
• Ensure skills assessments and competency-based training takes place as and when required
• Monitors and manages performance and development.
• Ensure that disciplinary action and grievances are addressed and aligned to company policies and procedures.
Risk management:
• Ensure that all security equipment is in a working condition.
• Ensure that Audit which are conducted are always rated good-excellent
• Ensure sustainability of risk infrastructure and support
• Ensure Policies and procedures with regards to Health and Safety are followed and that all departments adhere to requirements
Profitability:
• Manages the quality and completion of annual reviews for the Business Centre
• Ensure efficiency in all business units
• Reduce and control losses
• Achieve target operational Expenditure / revenue ratio’s
• Ensure growth and expansion of new business and financial performance
• Sustainable growth in financial performance of Business Centre
• Responsible for the achievement of financial budgets, through optimal growth of balances, margin management and revenue streams.
• Measures, track and manages production targets and budgets
• Managing the controllable cost of the Business Centre within
agreed budget
• Growth in new business, and Expenditure / revenue ratios
Duties:
Departments:
Manage workflow of each department
Manage and control department performance.
Resource management:
Monitor and manage overtime;
Manage equipment and ensure maintenance on all equipment;
Manage staff development and review performance appraisals Develop job profiles; Draw up monthly MIR (management information reports) and statistics
Income and budgets:
Manage income statements and budget process; ordering, clearing and management of cash
Ensure profitability in each department
Security management (including health and safety & building security):
Ensure upgrading of all security equipment and maintenance on existing equipment.
Processes and procedures are adhere to according to service level agreements
Ensure compliance to health and safety rules and regulations
Administration:
Teller balancing; Money ordering and processing; Resolving client queries; Order management, Issue Tax certificates; Check and control balancing and reconciliation of GL accounts; Ensure balancing is in compliance to SLA (service level agreements)
Nimico Training: 2009 - 2011 MDP (Management Development Programme) NQF 5 Unit standards / Subjects: Process Management; Money Management; People Management 1 & 2; Information Management; Product Management; Interpret basic financial statements
Cash Centre and bulk teller services Internet Basics MS Excel 97 MS Excel 2000 advance NQF Master Assessor training Self-Management Attitude awareness Diversity Disciplinary procedures and process Proceeds of crime (IR) Labour relations Interpersonal skills Communication skills Presentation skills KRONOS: Employee time management system ESS: Employee self-service (Electronic HR system) Fraxion: Financial management system COMPAS (VMS) - Vault Management systems Safety and security Health and Safety
Grade 12 Subjects: Afrikaans English Mercantile law Business Economics Accounting Criminology