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Gerald Demafelis, Claims Associate

Gerald Demafelis

Claims Associate·The Doctors’ Hospital Inc.

United Arab Emirates

Bachelor's degree, Marketing Management

Work experience

Total years of experience: 2 years, 0 months

Claims Associate

July 2025 - April 2026

The Doctors’ Hospital Inc.

Bacolod City, Philippines

July 2025 - April 2026

I handled all PhilHealth (Government Program that provides medical assistance) concerns, through physical (face-to-face) and back end.
Company industry:
Medical Hospital

Claims Associate

July 2025 - March 2026

The Doctors’ Hospital Inc.

Bacolod, Philippines

July 2025 - March 2026

Processed and reviewed medical insurance claims, ensuring accuracy and timely submission.
Managed PhilHealth concerns, including claims verification, documentation, and follow-up.
Coordinated with patients, healthcare providers, and insurance companies regarding billing and claim
inquiries.
Maintained accurate patient and claims records while ensuring compliance with healthcare
regulations.
Company industry:
Medical Hospital

Marketing and Social Media Intern

January 2025 - April 2025

Next Level IT Teleservices Inc.

Bacolod City, Philippines

January 2025 - April 2025

I was tasked to create various marketing materials such as posters and blogs for the company. I also handled multiple accounts, doing B2B and B2C, appointment setting, and Lead generation.
Company industry:
Business Process Outsourcing (BPO)

Marketing and Social Media Intern

January 2025 - April 2025

Next Level IT TeleservicesInc.

Bacolod City, Philippines

January 2025 - April 2025

Assisted in planning and executing digital marketing campaigns across social media platforms.
Created engaging content, including captions, graphics, and promotional materials.
Conducted market research and competitor analysis to support marketing strategies.
Monitored social media performance and prepared reports on campaign effectiveness.
Company industry:
Call Centers & Customer Care Outsourcing

Customer Service Representative

July 2020 - April 2021

Panasiatic Call Centers Inc.

Bacolod, Philippines

July 2020 - April 2021

Work includes basic troubleshooting assistance and any mobile related concerns.
Company industry:
Call Centers & Customer Care Outsourcing

Customer Service Representative

July 2020 - March 2021

PanasiaticCallCentersInc.

Bacolod City, Philippines

July 2020 - March 2021

Handled inbound and outbound customer interactions professionally and efficiently.
Resolved customer inquiries, concerns, and complaints while maintaining high service standards.
Provided product and service information to customers across various accounts.
Maintained accurate records of customer interactions and transactions in the system.
Company industry:
Business Process Outsourcing (BPO)

Education

College University of St. La Salle

June 2025

June 2025

Bachelor's degree, Marketing Management

Philippines

Skills

BUSINESS ADMINISTRATION

Intermediate

BUSINESS PROCESS OUTSOURCING

Intermediate

BUSINESS TO BUSINESS

Intermediate

COMMUNICATIONS

Intermediate

CUSTOMER SERVICE

Intermediate

DETAIL ORIENTED

Intermediate

DOCUMENT PROCESSING

Intermediate

LEAD GENERATION

Intermediate

MARKETING

Intermediate

SOCIAL MEDIA

Intermediate

BUSINESS ADMINISTRATION

Intermediate

BUSINESS PROCESS OUTSOURCING

Intermediate

BUSINESS TO BUSINESS

Intermediate

BUSINESS TO CONSUMER

Intermediate

COMMUNICATIONS

Intermediate

COMPUTERIZED MAINTENANCE MANAGEMENT SYSTEMS

Intermediate

CUSTOMER SERVICE

Intermediate

DETAIL ORIENTED

Intermediate

LEAD GENERATION

Intermediate

MARKETING

Intermediate

Training and Certifications

Certifications
Certified Marketing ManagementSpecialist(CMMS)