Agent
Merced Benz
Total years of experience :28 years, 10 Months
Installed software, modified and repaired hardware and resolved technical issues.
* Warranty claimed confirmation and needed information for claiming
* Follow up training program with workshop team to keep them up to date with
all new technology from manufacturer
* Activated accounts for clients interested in new services.
* Followed up with clients to ensure optimal customer satisfaction.
* Resolved problems with malfunctioning products.
* Identified and solved technical issues with a variety of diagnostic tools.
* Resolved customer issues in a clear, courteous and straightforward manner.
* Investigated and resolved customer inquiries and complaints in an
empathetic manner
* Solved unresolved customer issues.
* Strong leader of customer support staff.
* Scheduled staff shifts to cover peaks and lulls in customer inquiries.
* Trained staff on operating procedures and company services.
* Provided accurate, specific and timely performance feedback for CSRs.
* Followed-through on all critical inter-departmental escalations to increase
customer retention rates.
* Managed work flow to exceed quality service goals.
* Claimed warranty cases and confirmed approval and follow up for warranty
payment from manufacturer.
* Met and exceeded company sales and productivity goals for.
1- Engine
Overhaul for Mercedes Benz engines series
The Egyptian Group for in structure (Toshka) (1 year)
Working as a heavy transport technician for all Mercedes maintenance and repair of air circuit SK.
Responsibilities:
* Updated customer orders from start to finish in an accurate and timely manner.
* Effective liaison between customers and internal departments.
* Maintained up-to-date knowledge of product and service changes.
Transmission
Transmission overhaul for Gear Box Model No
G240. G210, MB140, sprinter, 0400, HPS1, G125 to 180, GS2, HPS2
3- Differential
Differential Repair, overhaul For MCV 200, MCV 200, MCV 400, MCV500 and ACTROS-sprinter
4- Brakes
Air Brake system repair, ABS, ASR
Change Clutch Disk brake system over hull
5- Suspension
Air suspension System Repair, ALP