GERLIE LABONERA

satisfaction and repeat business after-sales coordination and
requests from Italy
selling strategies
Handle POS transactions, returns, and exchanges in line with brand

Provided premium customer service aligned with luxury retail
standards
Assisted clients with styling advice and product selection
Supported store operations including inventory, stock receiving,
and merchandising
Contributed to achieving store sales targets and KPIs
Managed customer inquiries, promotions, and product availability

Delivered exceptional client experience and styling consultations
Promoted new collections and increased sales through effective
upselling
Maintained visual merchandising standards and store presentation
Monitored stock levels and ensured accurate tagging and pricing
Built strong customer relationships to drive loyalty and repeat visits

Managed guest flow and waiting lists during peak hours
Delivered excellent customer service and handled guest inquiries
Maintained strong knowledge of menu and services