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تم إلغاء حظر المستخدم بنجاح
غادة علوه, Service Leader

غادة علوه

Service Leader ·Trane Technologies

قطر

بكالوريوس, Industrial and Systems Engineering

الخبرة العملية

مجموع سنوات الخبرة: 16 سنوات, 5 أشهر

Service Leader

سبتمبر 2024 - حتى الآن

Trane Technologies

الدوحة، قطر

سبتمبر 2024 - حتى الآن

• Lead, manage, and develop a team of service professionals to ensure
the efficient and effective delivery of service operations
• Establish and maintain a high-performance culture, focusing on
customer satisfaction and operational excellence
• Build and maintain strong relationships with clients and stakeholders
• Ensure client satisfaction through timely and high-quality service
• Oversee the entire service operation, including installations,
maintenance, and repairs
• Monitor service schedules and manage resources effectively to ensure
optimal service levels
• Develop and implement strategies to improve service delivery
efficiency and productivity
• Align services with the overall business objectives and customer needs
• Manage budgets and resources, financial performance, and
profitability of service operations
• Identify opportunities for cost savings and revenue generation
• Ensure all operations comply with local laws, regulations, health &
safety, and company standards
• Encourage innovation and improvement within the service team
• Utilize customer feedback and market insights to enhance service

مجال الشركة:
تكييف الهواء
الدور الوظيفي:
الصيانة والإصلاح والدعم الفني

Senior Operations Manager

ديسمبر 2021 - أغسطس 2024

Acciona

الدوحة، قطر

ديسمبر 2021 - أغسطس 2024

• Lead strategic planning to enhance facility efficiency and meet long term goals.
• Manage budgets and resources, achieving cost savings and operational targets.
• Ensure regulatory compliance across safety, environmental, and legal standards
• Build strong stakeholder relationships to support operational success.
• Direct and develope cross functional teams to drive high performance.
• Oversee maintenance programs to ensure system reliability.
• Optimize space and resources utilization for operational effectiveness.
• Collaborate across departments to align operations with business objectiveness

مجال الشركة:
إدارة الممتلكات والمرافق
الدور الوظيفي:
الإدارة

customer relations manager

مايو 2018 - ديسمبر 2021

Tanween Properties / Residences

الدوحة، قطر

مايو 2018 - ديسمبر 2021

• Contribute to short and long-term organizational planning and strategies.
• Ensure property is rented to fullest capacity by increasing the effectiveness
and efficiency in day-to-day operational activities.
• Develop resident retention programs and implement policies to the
community to ensure resident satisfaction and loyalty.
• Study competition and assist in putting in place marketing strategies.
• Organize training programs for staff to enhance their skills.
• Ensure the company and clients adhere to contract terms and ensure
compliance with external and internal regulations/law

مجال الشركة:
إدارة الممتلكات والمرافق
الدور الوظيفي:
الإدارة

Operations & Sales Associate

نوفمبر 2017 - أبريل 2018

Bounce Fitness

الدوحة، قطر

نوفمبر 2017 - أبريل 2018

• Promote & sell fitness programs.
• Identify prospects of new channels to expand sales.
• Organize and supervise events and competitions.
• Interview and hire trainers of different specialties.
• Manage clients’ training schedules.
• Establish and maintain good relationship with the clients and trainers.
• Ensure on-time collection of payment.

مجال الشركة:
الأنشطة الرياضية والخارجية
الدور الوظيفي:
المبيعات

Mechanical Design Engineer

فبراير 2016 - أكتوبر 2017

Design & Project Management Group

الدوحة، قطر

فبراير 2016 - أكتوبر 2017

• Design HVAC systems, including load, duct works calculations and drawings.
• Design firefighting systems, including its related calculations and drawings.
• Design plumbing systems, including its related calculations and drawings
(water supply, single stack drainage, double stack drainage)
• Meet clients and specify their requirements for each project
• Prepare progress reports for clients to ensure the timeline is met.
• consult with engineering team members to ensure that designs are feasible
• Prepare tender documents for mechanical systems (specs and BOQ’s).
• Reply for all raised RFI’s from the contractors during tender stages.

مجال الشركة:
خدمات الاستشارات التجارية
الدور الوظيفي:
الهندسة

Customer Service and Operations

يناير 2010 - فبراير 2016

Events Freelancer

الدوحة، قطر

يناير 2010 - فبراير 2016

• Greeting people and guide them to the event venue and monitor visitor’s access.
• Provide general administrative and clerical support.
• Supervise staff performance and allocate them and maintain events timeline.
• Facilitate operations and respond to emergencies and problems.
• Ensure optimum efficiency and compliance with procedures.

مجال الشركة:
خدمات الدعم التجاري الأخرى
الدور الوظيفي:
السياحة والضيافة

التعليم

Qatar University

يناير 2015

يناير 2015

بكالوريوس، Industrial and Systems Engineering

قطر

Skills

Microsoft Office
Expert
Microsoft Office
Expert
AutoCAD
Expert
AutoCAD
Expert
Leadership
Expert
Leadership
Expert
Communication Skills
Expert
Communication Skills
Expert
Time Management
Expert
Time Management
Expert
Organizational Skills
Expert
Organizational Skills
Expert
Analytical Skills
Expert
Analytical Skills
Expert
Yardi
Expert
Yardi
Expert
ARPA
Expert
ARPA
Expert
Leadership
Expert
Leadership
Expert
Communication Skills
Expert
Communication Skills
Expert
Time Management
Expert
Time Management
Expert
Organizational Skills
Expert
Organizational Skills
Expert
Analytical Skills
Expert
Analytical Skills
Expert

اللغات

العربية

متمرّس

الانجليزية

متمرّس

الهوايات والاهتمامات

Food
Fitness
Travelling