Total Years of Experience: 12 Years, 9 Months
August 2014
To Present
Own
at facebook
Location :
Egypt - Cairo
( SHE LIKES ONLINE SHOP Group ) - Owner of an online shop group.
- working in my own small business which includes selling products online.
- working in my own small business which includes selling products online.
August 2011
To May 2014
Customer service executive – Regional Team – Advance Customer’s relationship
at HSBC Bank Middle East
Location :
Egypt - Cairo
- Job tasks:
* Continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Service Level Agreements.
* Responsible for relationship building and resolving customer queries and issues in a professional manner.
* Taking ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.
* Achieving individual targets for (sales - quality - AHT - adherence / compliance).
* Answering queries about product & requests for (accounts - loans - credit cards).
* Making payments - refunds - transfers - X-selling & up-selling.
* Responding promptly and respectfully to consumer complaints and queries.
* Dealing with different nationalities and countries such as (UAE - Oman - Jordan - Qatar - Bahrain - Lebanon).
Achievements:
* Top score Achiever in Credit card course and banking course- Training phase.
* High sales achiever for (Feb- March) 2012.
* Being nominated as deputy for the direct team manager and assisting in required tasks.
* Leading a new batch as a team mentor from 20.11.2012 till 24.02.2013 and assisting them in passing the certification process with ZERO errors.
* Assisting team manager in evaluating the team quality call records, as a top quality member.
* Assisting the customer relations team (CRL team) by their nomination in closing and resolving team’s open queries and complains.
* Being assigned as a "floor walker" from time to time to assist other colleagues.
* Being the top quality achiever in the team above 97% all the time.
* Creating an easier process shortcut from our knowledge center through an excel sheet which became a reference to all team members.
* Continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Service Level Agreements.
* Responsible for relationship building and resolving customer queries and issues in a professional manner.
* Taking ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.
* Achieving individual targets for (sales - quality - AHT - adherence / compliance).
* Answering queries about product & requests for (accounts - loans - credit cards).
* Making payments - refunds - transfers - X-selling & up-selling.
* Responding promptly and respectfully to consumer complaints and queries.
* Dealing with different nationalities and countries such as (UAE - Oman - Jordan - Qatar - Bahrain - Lebanon).
Achievements:
* Top score Achiever in Credit card course and banking course- Training phase.
* High sales achiever for (Feb- March) 2012.
* Being nominated as deputy for the direct team manager and assisting in required tasks.
* Leading a new batch as a team mentor from 20.11.2012 till 24.02.2013 and assisting them in passing the certification process with ZERO errors.
* Assisting team manager in evaluating the team quality call records, as a top quality member.
* Assisting the customer relations team (CRL team) by their nomination in closing and resolving team’s open queries and complains.
* Being assigned as a "floor walker" from time to time to assist other colleagues.
* Being the top quality achiever in the team above 97% all the time.
* Creating an easier process shortcut from our knowledge center through an excel sheet which became a reference to all team members.
July 2006
To August 2006
Summer training (Administrative assistant ).- Certified .
at King Khaled Eye Specialist Hospital – K.S.A
Location :
Saudi Arabia - Riyadh
* Data Entry.
* Handling telephone calls and incoming/outgoing emails.
* Booking educational and medical courses schedules.
* Managing and putting files in order.
* Sending and receiving application forms from different departments in the hospital.
* Preparing time of courses and notes mentioned by instructors.
* Maintaining soft and hard copy files and organizing them as per departments.
* Following up on pending course requests .
* Preparing course attendance sheet, no. of attendance and delays if any.
* Preparing an announcement sheet for each course and addressing the same for all departments.
* Handling telephone calls and incoming/outgoing emails.
* Booking educational and medical courses schedules.
* Managing and putting files in order.
* Sending and receiving application forms from different departments in the hospital.
* Preparing time of courses and notes mentioned by instructors.
* Maintaining soft and hard copy files and organizing them as per departments.
* Following up on pending course requests .
* Preparing course attendance sheet, no. of attendance and delays if any.
* Preparing an announcement sheet for each course and addressing the same for all departments.
March 2004
To April 2004
Coordinator assistant for the Eid – celebration - Recreation department – Community services Center
at King Khaled Eye Specialist Hospital (KKESH)
Location :
Saudi Arabia - Riyadh
(Student Activity) :
Assisting in dealing with the official sponsors.
Assisting and coming up with new ideas for the ceremony.
Assisting in Coordinating Work schedule with the people involved.
Handling small no. of calls & assisting in booking places.
Assisting in organizing places for events.
Assisting in Preparing the sequence of show roll on stage.
Assisting in dealing with the official sponsors.
Assisting and coming up with new ideas for the ceremony.
Assisting in Coordinating Work schedule with the people involved.
Handling small no. of calls & assisting in booking places.
Assisting in organizing places for events.
Assisting in Preparing the sequence of show roll on stage.
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