Ghada Bin Mahmoud

on
type of issue to ensure effective problem-solving. companys
clients in selecting suitable workers according to their needs. prepare
price quotes with clients.
Prepare reports cases,
replacements, complaints, and other performance indicators.

• Successfully delivered on tasks within tight deadlines.
• Offered friendly, efficient customer service and handled challenging
situations with ease.
• Completed customer orders with speed and accuracy.

• Develop short-term and long-term marketing plans to achieve company
goals.
• Conduct market research to understand customer needs and monitor
competitor strategies.
• Design content, track performance, and increase audience engagement.
• Conduct case studies to analyze marketing campaign performance and
market trends, such as reviewing a digital advertising campaign to
identify strengths, weaknesses, and propose strategies to improve
engagement and ROI.
• Gained hands-on experience using Hootsuite for scheduling and
managing social media posts across multiple platforms.

• Conducted regular feedback surveys from guests for continuous
improvement in service quality.
• Liaised with management regarding any complaints or suggestions
made by guests, leading to rapid dispute resolution and enhancement
of services offered.
• Handled booking confirmations meticulously, ensuring no overbooking
issues occurred.
• Coordinated with housekeeping department to ensure room readiness
before guest arrival.
• Managed front desk operations to ensure smooth check-ins and check
outs.