HR Specialist
Lokma Group (Multinational Manufacturing Company – More than 700 employees).
Total years of experience :14 years, 2 Months
Recruitment Duties & responsibilities: -
- Preparing and updating job descriptions for all positions in the company.
- Establishing and developing the recruitment plan as per the approved HC budget.
- Creating pool of candidates through job posting using different recruitment resources (internal - external).
- Screening applicants, conducting interviews, administering tests and evaluating applicant qualifications.
- Conducting orientation for newly hired employees (provide information about policies, job duties, working conditions, wages, opportunities for promotions and employment benefits.
- Preparing recruitment report on monthly basis.
Training Duties & responsibilities: -
- Preparing yearly training plan for all departments in the company as per the company’s’ policies and procedures.
- Conducting training sessions for all employees such as: occupational health and safety, time management...etc.
- Coordinating training programs (internal - external) according to the yearly training.
- Dealing with IMC (Industrial Modernization Center) to get maximum services.
Compensation and Benefits Duties & responsibilities: -
- Preparing monthly payroll sheet including (keeping track of leaves such as vacations, sick leave…etc - calculating overtime -calculating deductions - preparing disciplinary action sheets).
- Updating holiday balance sheet and disciplinary action sheet.
- Work on improving the benefits for the employees such as: transportation, medical insurance, social support …etc.
- Preparing turnover analysis for all departments monthly and yearly.
Performance Management Duties & responsibilities: -
- Preparing performance appraisal sheets for all employees indicating the KPI’s for every position in the company.
- Sending the performance appraisal sheets to all managers by the end of every quarter to fill the required data then collecting them again.
- Preparing performance appraisal report then sending it to the top management.
Organizational Development/Employees Relations Duties & responsibilities: -
- Maintaining HR policies and procedures and coordinating with the quality assurance department for giving them ISO code.
- Preparing and updating organization charts for all departments according to headcount budget.
- Managing sports, cultural and social activities for all employees.
Personnel Duties & responsibilities: -
- Updating personnel files in complying with the Egyptian Labour.
- Updating employee’s database information and store all documents and papers.
1 Coordinating all recruitment activities such as job posting, screening applicants, preparing interviews, administering tests, checking references and background, and evaluating applicant qualifications.
2 Establishing training list that accommodates company training and development needs.
3 Updating personnel files in complying with the Egyptian Labor.
4 Preparing and following up the social insurance forms (1, 2 & 6), complete the on boarding procedures for the new employees and coordinate between the company and the labor office to handle employee exit process (internal release, form 6, medical care)
5 Updating employee’s database information and store all documents and papers.
6 Reviewing the overtime then preparing the overtime sheet.
7 Updating the employee's vacations and early leaves on system.
8 Preparing monthly deduction sheet including attendance deduction, mobile bills deduction and any other deduction.
9 Following up with medical insurance company for addition, cancellation, reimbursements and other medical issues.
10 Preparing performance appraisal sheets and setting KPI’s as per job description.
Supporting and providing superior service to call center agents.
Giving training and live briefing for call center agents.
Following up with other departments to solve complaints.
Handling angry customers.
Other duties as assigned.
Answering all inbound calls
Handling all customers complaints
Using system tools to handle the customer request