Ghada Ibrahim

Digital Marketing Project Manager at Risk Free Group

• Egypt - Cairo
• November 2016 to August 2019

Project Specialist at VIS

• Iraq
• November 2015 to July 2017

● Applying our New Product Development methodology and managing project deliverables to time and quality through
Group and local governance boards Ensure adherence to the governance process. Able to demonstrate best practice
in all aspects of project management.
● Accurate progress reporting and issue/risk management with timely and effective escalation.
● Engagement and management of numerous external third parties alongside internal matrix team
● Exceptional track record of on-time, on-budget and to-specification delivery of projects
● Exceptional testing of the new system starting with myself, then applying to some teams of customer satisfaction
teams to measure the convenient of the system to the job needed and the understanding from the agents’ side
● Managing multiple and complex projects across the full lifecycle of product development
● Project management Practice in international matrix environments.

IT Helpdesk at Advanced Computer Technology

• Egypt
• November 2009 to October 2015

)
● Managing a team of Engineers (IT Helpdesk), towards the customers' Queries and complaints.
● Integrate with the high management project department, get the scope and start to plan how to achieve the
customer objectives (whether installations requirements or additional system requirements or casual incidents and
system failures).
● Assign certain tasks to certain engineers depending on the knowledge of requirements and needs of the customers
● Get the needed equipment for the projects, through contacts to the suppliers and coordinate with the customers.
● Follow up my engineers starting from site surveys passing by executing the project and ending with the delivery, step
by step, keeping my eyes on the customers, keeping them updated with all needed details of the progress of work.
● Issuing daily, weekly and monthly reports aside from the end of project reports, to keep the involved departments
updated of the work progress.
● Issuing the same kind of reports but made specially for the customers to help them feel organized and on plan.
● Arrange needed procedures and alternative plans for any sudden incidents.
● Register all the customer details (Customer full profiles), on CRM, besides all projects related and suppliers involved
to be used as a reference in future projects.
● Proudly as the only one who was responsible for the CRM for the whole company, when we decided to change to a
new and updated software, I was responsible to help the IT company with all the features and to specify the needs
of the system, as expert judgement (who knows the customers more than me, nobody í ½í¸Š)

Customer Relations Executive at CITI Bank

• United Arab Emirates
• October 2004 to December 2006

● Manage rapport with corporate clients so as to ensure optimum customer acquisition, retention and income
generation from sales of all appropriate Assets, Liability and Cash management products of the bank.
● Ensuring delivery of industry-leading customer service, premier on boarding experience and advisory service to new
and existing Corporate Customers.
● Maintain a high standard of operational control including adherence to Risk Management and Compliance guidelines.
● Identifying areas of improvement with internal processes in place.
● Report to Management/ Board the status of Business leads, customer complaints, pending issues in respect of the
clients.