Customer Service Representative
pride group
مجموع سنوات الخبرة :16 years, 4 أشهر
Provided primary customer support to internal and external customers.
Answered constant flow of customer calls with minimal wait times.
Responded to customer requests for products, services, and company information.
Updated account information to maintain customer records.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer
needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Participated in team meetings and training sessions to stay informed about product updates and
changes.
Processed customer service orders promptly to increase customer satisfaction
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Tracked customer service cases and updated service software with customer information.
Utilized customer service software to manage interactions and track customer satisfaction.
Analyzed customer service trends to discover areas of opportunity and provide feedback to
management.
Business Owner/Operator
▪️Trained and motivated over 90 employees to perform daily business functions.
▪️Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly
payroll to handle financial needs.
▪️Devised and deployed sales and marketing tactics to drive strategic growth and support
achievement of revenue goals.
▪️Consulted with customers to assess needs and propose optimal solutions.
▪️Employed prompt decision-making and in-depth research to resolve issues.
▪️Put together realistic budgets based upon costs and fees for successfully operating business.
▪️Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
▪️Oversaw end-to-end business processes to maintain proficiency and profitability.
▪️Lent business acumen to meet day-to-day strategic objectives.
▪️Served as principal stakeholder over organization's complete operations.
▪️Adhered to regulatory and policy changes and made necessary adjustments to maintain overall
success.
Created professional sales presentations and seminars to effectively
demonstrate product features and competitive advantages.
Retained excellent client satisfaction ratings through outstanding
service delivery.
Met with existing customers and prospects to discuss business needs
and recommend optimal solutions.
Developed and delivered engaging sales presentations to convey
product benefits.
Assisted customers with navigating bank systems, completing
transactions and opening or closing accounts.
Went above and beyond with service to promote loyalty and support
bank goals.
Strengthened customer relationships by upholding strict standards
and delivering fast, friendly customer service.
Stayed current on banking products, services and regulations to
continue delivering top-notch service and support.
Processed various transactions with accuracy and according to bank
standards and legal requirements
Achieved sales goals and service targets by cultivating and securing
new customer relationships.
Analyzed past sales data and team performance to develop realistic
sales goals.
Increased revenue by implementing effective sales strategies in sales
cycle process from prospecting leads through close.
Researched sales opportunities and possible leads to exceed sales
goals and increase profits.
Established and maintained positive relationships with vendors to
determine product availability and quality.
Highly organized and detail-oriented Accounting graduate seeking to use outstanding analytical and financial skills to promote accuracy in the field of Accounting. Proven track record in managing financial accounts, utilizing various software applications and applying regulatory standards. Adept at problem-solving, communications and relationship management. A strong team player with capacity to face challenges and deliver results in a fast-paced environment.