Senior Health Unit Coordinator, Associate Adminstrator Patient /Family Liaison , perioperative Svcs
Cleveland Clinic Abu Dhabi
مجموع سنوات الخبرة :12 years, 10 أشهر
Assigned as Associate Administrator
Abu Dhabi, United Arab Emirates November 2022.
Works with the Institute Administrator to implement and manage projects as assigned by Institute leadership.
-Provides day to day operational support to Institutes & Departments
-Assists the Institute Administrator to manage designated operational and business activities of the Institute.
-Assists with selection and placement of new employees, performance evaluations, and corrective actions.
-Supports mock operations including planning, scheduling, and documentation
-Provides input into the implementation of operational strategies
-Generates reports to support the analysis of various activities in the Institute.
-Assists in the investigation of issues and supports implementation of changes, programs and plans.
-Conducts analysis and assists in the investigation of issues in order to implement strategic growth initiatives and development of the Institute.
-Assists physicians with development of special programs related to support and growth of professional practices.
-Provides back-up administration to the Institute in the absence of the Administrator.
working as Senior Health Unit Coordinator, surgical coordinator, Patient Liaison, at Cleveland Clinic Abu Dhabi, Pre-Anesthesia clinic /Perioperative Svcs .
Abu Dhabi, United Arab Emirates January 2017 - Present
-Responsibility for all activities related to the successful completion and follow up of all scheduled and unscheduled surgeries/procedures in the given Clinic. Works in conjunction with the surgeon, nurses, surgical coordinator, OR Scheduler, to ensure smooth throughput and coordination of all surgeries/procedures.
- Provide daily support for the unit. Functions as a resource for clinical personnel regarding perioperative unit. Anticipate needs for department and provides coordination of information systems, environmental.
-Ensures accuracy of Cerner patient demographics for patients scheduled for surgery or procedure. Provides patient with a mutually agreeable surgery/procedure date.
-Performs scheduling both intra- and inter-departmentally
-Call patient prior to surgery/procedure to confirm arrival time for surgery/admission
-Communication: Acts as a patient liaison and information agent for patients, staff, physicians and visitors in the perioperative setting, Provide patient and family education regarding the flow of care in the perioperative setting.
-Demonstrates the caregiver behaviors in all interactions with patients, families, visitors and co-workers by actively participating as a front-line example of extraordinary customer service and satisfaction; and interacts with parents/guardians to obtain non-clinical information as requested. Ensures and reviews timeliness, accuracy, availability and security of information.
-Provides interpreter support for patient and family: education, physician discussion (Medical translator).
-Environmental Management: Ensures that within the division, all areas are organized and present a safe, accessible, effective and efficient environment for patients, families, visitors, and employees.
-Reports maintenance (wiping down monitors, troubleshooting printer issues, logging off information, etc.) and environmental service needs to appropriate division and follows-up to assure completion.
-Collaborates with clinical, admitting, information systems and environmental services staff to coordinate efficient patient flow. -Using Lawson & Epic hospital systems, prepare HAAD sick note, book appointments.
- During the COVID -19 period, covering other area as ICU and Emergency department, calling the patients to provide the instruction needed prior the Swab, booking and printing the needed booklet, follow up with the nurses the result of the test.
Provide daily operational/ administrative support for the unit . Functions as a resource for clinical personnel regarding unit . Anticipate needs for department and provides coordination of information systems, environmental, admitting and clerical for patien area .
Act as patient family liaison and information agent for patient, staff, physicians and visitors in the perioperative setting .
Provides interpretation support for patient and family: education, physician discussion ( medical translator )
Eon product specialist gave the needed information and training orthodontists and dentists needed about Eon clear aligner.
Responsible for educating & training of osteoporotic patients, & diabetic patients in private, institution, & military hospitals, in addition to implement conversation map tool in hospitals, training & follow up hospital nurse educators, & educate patient in 1:1: session in some hospitals.
Team leader; take the responsibility in leading the team and following them daily, visits, achievements with the support the team need to reach our goal as the education team.
Leading and preparing for program presentation in company for other department employee, & externally in hospitals for DRs, educators, nurses …..
In addition to cooperating with the marketing team in putting the yearly strategy of Saudi education program (road map).
Attending and responses for many events, open days, launches in different region in Saudi Arabia, as presenter and participator.
work as pharmacist
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