غدير المعتر

• Gather and analyze business requirements for various projects by collaborating
directly with departments and create detailed documentation of business
systems and user needs.
• Participate in key meetings with stakeholders and vendors including requirement
sessions, system demos, and end user training.
• Lead all aspects of Robotic Process Automation across all departments with Blue
Prism Robot and managed over 20 processes.
• Create test scenarios, analyze program results, attend in user acceptance
testing, and ensure requirements are met.
• Track, maintain over 80 projects' performance during the year, drive them into
completion and prepare presentations to the top management (CIO and IT
Director).

• Prepared services reports, analyze key aspects and evaluate factors driving
results and summarized into presentations.
• Controlled complaints, drive services team into resolve the complaints.
• Managed over 400 accidental warranty services per month for smart electronics
with the external party and technical center of eXtra.
• Preformed purchase order via Oracle, control and track the services department
transactions and payments.
• Managed communication with external vendors about the provided services for
eXtra (LG & Samsung, etc.).
• Reviewed contracts to identify potential risks and present it to the management
• Managed communication and requests between eXtra and Ertiqa

- Organizing workshops and seminars.
- Helping student with MIS major.
- Providing tutoring for difficult courses.
- Participating in university's events.

- Preparing LOIs Weekly Report.
- Analyzing Data.
- Preparing PowerPoint slides and Doing Presentations.
- Accessing Some Systems.
- Entering Data.

- Interviewing poor Saudi families at Dammam city.
- Collecting and entering the data.

- Giving instructions to students about how to use Dreamweaver application.
- Solve the problems that students have with the application.

- Tutoring students who need help with Programming and Database courses.