Ghafer Ahmed خان

Provide firsthand support and interaction with Asia Pacific and Oceania customers in 5G roll out projects
▪ Optimized and performance-based project solutions and testing coverage for Taiwan Mobile, Globe Philippine, Optus Australia 5G NPI and rollouts.
▪ Technical firsthand knowledge sharing with customer to enable the field networks. Strategic products proposal to improve customer experience and improve KPI’s.
▪ Technical performance demos for 5G radio modules for multi-user scenarios and 5G features DSS, MU-MIMO, Carrier Aggregation involved.
▪ Educate customers about the 5G features rollout and development plans to fulfil the site requirements.
▪ Enable and direct the customer-based feature requirements to R&D lab to phase out software bugs.
▪ Elevate the issue to high management to resolve rollout issues.
▪ Create confluence pages to show the status and performance benefits to quickly adapt the products on customer stage.
▪ Presentation to plan office to highlight the requirements and customer feedbacks for roadmaps efficiency.
▪ Work closely with marketing, customer support teams to make the multimedia contents highly interactive. So, customer can maximize its vision on practical grounds.
▪ Work closely with IODT teams for UE related issues with Qualcomm X55, X60 chipsets for feature adaptability.
Innovation idea: AI/ML based automatic parameter optimization based on counters and KPI. API ML platform development framework.

Provided excellent award-winning support for SKT Korea to resolve technical issues with close collaboration with R&D in Espoo, which helps to secure 5G business in Korea.
Core member for 5G radio HETRAN ramp up team. Trainer for 5G architecture and cell access part for the whole tribe. Lead successful trainings to the tribe to give firsthand knowledge on 5G.
Planning LTE feature system level testing strategy based on CFAM to check the scenario which have not covered in entity testing.
▪ Technical leader for system level testing procedures and planning.
▪ Attend SAFE trainings and following SAFE process for R&D testing and integrations.
▪ Innovator to integrate AI-ML module in existing system with python scripts. Case study for patient.
▪ Guild owner and leading high-end testing group of 10 members. Basic, intermediate and advance level schedules for newcomers.
▪ Implementing debugging process to quickly phase out issue at earlier stages by Left Shift quality methods
▪ Quality award winner in a tribe for 1H2018 and 1H2019 for outperforming.
▪ Praised and acknowledge by program management on different phases of my testing career.
▪ Top score of pronto in my tribe for two consecutive years 2017, 2018.ethods.

Perform NPI project feature trials in Vodacom South Africa on customer site to ensure improved KPI.
▪ Back office support for Etisalat UAE to trace RNC on sites issues
▪ Nokia Honor holder to give trainings to the Global Services team for new feature Code.
▪ In SyVe, high end testing for new features in SRAN (RNC, mcRNC) products of Nokia.
▪ Key planner for high end testing cases and key designer for functional testing cases.
▪ Includes E2E testing related to KPI and standards defined.
▪ Perform high end testing based on user/customer mapped cases.
▪ In corporate customer related queries and provide solution by organizing meeting with the R&D support teams.
▪ Top pronto scorer within my team and L3 message analyzer.
▪ Implement optimization based on the technical notes parameters and provide improvement feedback.
▪ Bridge between high-end testing (SyVe and FiVe) in order to organize proper testing.
▪ Product support for customer and configuration for new features implementation.
▪ Perform non-functional testing in order to ensure the operational readiness of the system, operational readiness testing (ORT) or Operations Readiness and Assurance (OR&A) testing.
▪ Creating and designing test cases for new feature testing to ensure defined KPI’s and quality indexes.
▪ Provide and suggest optimized configuration to get the best results of the features.
▪ Creating and presenting customer related performance results in a form of presentation to help on-site office.
▪ Analyze and provide UE related solutions to execute test cases.
▪ Automated script writing in Python to execute overnight test cases.
▪ KPI reporter template editor and to analyze OMS related measurement in RNC.

Working with R&D department for customer documentation and testing for Media Gateway for Mobile Core Network.
◼ Member of evaluation team working to select updated CMS solutions for NSN customer documentation.
◼ Writing feature documents sales for customers.
◼ Technical documentation support for Vodafone India
◼ Key member to implement telecom compliance contents in style sheets in NSN as per international documentation standards.
◼ Representative from my team to conduct customer survey for the product documentation feedback.
◼ Working with a team of 7 people local (Chinese), remote teams Finland, India, Greece and Hungary.

Work with R&D department for the documentation and training of IN/VAS (Value Added Service) products in telecom arena.
▪ Board member in evaluation process to select CMS for ZTE Corporation.
▪ Working in a professional environment for writing installation, operational and maintenance manuals about telecom software and hardware products.
▪ Writing Tools: Arbortext® editor with Styler designed by PTC an American Company for writing manuals, and follows the guidelines set in OASIS - DITA (a modular and extensible XML-based language for topic-based information). Windchill® (PTC Content Management System)

Technical Documentation of Networking & Computing Solutions in Tender Bids.
▪ Technical Assistance, Inspection and commissioning of wireless & cabled networking of 129 computer labs in Punjab Gov. Schools and 95 labs in Quetta.
▪ Technical Documentation of SAN Solutions, in project for improvement of Financial Reporting and Auditing in Government of Pakistan (PIFRA).
▪ Pricing and sourcing of cost-effective solutions of Tower and rack mounted servers, desktop computer in different project of telecom.