غلاء الخليف

• Automated internal reporting processes and developed success metrics dashboards, reducing manual tracking time and enabling
data-driven decision-making across departments.

-Developed a centralized knowledge repository for all trained systems, systematically documenting technical issues to enable efficient
knowledge sharing and preserve organizational know-how.

-Lead the implementation and continuous development of the Digital Government Authoritys Qiyas performance indicators for all
government entities 2023-Present

• Resolved over 100 IT support tickets monthly with high satisfaction ratings.
• Participated in Active Directory management, improving account setup time.
• Assisted with security protocols and supported compliance readiness.
• Delivered training sessions during onboarding for over 50 employees.