head hostess
alkhozama
Total years of experience :5 years, 10 Months
• Documented guest reservations and preferences, communicating changes to restaurant staff
• Greeted guests and escorted to tables, minimising wait times.
• Provided accurate waiting times and oversaw waiting lists.
• Prepared dining room for special functions.
• Resolved customer issues calmly and professionally ot maintain satisfaction. • Checked on guests to maintain food and service satisfaction.
• Informed waiting staff of table turnaround times to limit service and reservation delays. • Created memorable customer experiences through attentive, responsive service.
Planned and delivered, customer service training, boosting satisfaction levels Enabled efficient follow-up by accurately recording customer requirements and details Answered
customer queries daily via inbound calls, emails and live chats. Confirm appointments.
Reviewing and improving t h equality of products periodically
• Recruitment, development and training of workerswithin the restaurant
• Organizing and supervising shifts and arranging vacation dates
• Evaluate employee performance and provide feedback to improve
productivity
• Implement policies and procedures that maintain the organization of work within the restaurant.
Hiring and training new employees.
Create an inspiring team environment with an open communication culture
Set clear goals for the team.
Monitor team performance and submit team work report.
Continuously motivating team members.
Discover training needs and provide the necessary exercises
Recognize high performance, achievements and rewards.
Suggest and organize activities that help team building.
July 2018 to Present - Hostess / Receptionist (P.f changs chains )- Alshaya Int’l Trdg. Co.
Greeting each guest with enthusiasm and respect notwithstanding with their status in life.
• Develop a work environment that encourages compliance with company, state and federal safety and employment guidelines.
• Ensure adherence to all company policies & procedure & Government Agency rules& regulation.
• Ensure to comply with the loss prevention Procedure & Alshaya standard audit.
• Update the take away and delivery tracker daily.
• Monitoring and ensuring to fill all the logs (Key Handover, Visitor, Tablet handover & reservation sheet)
• Check all the Ministry Compliance Requirements and complete a check in regular basis to ensure always update with the ministry regulation / requirements.
• Monitor the Social media for the restaurant and
update accordingly.
Seminar Attended
• BASIC FOOD SAFETY (Alshaya Trading Company)
With my education, specialized talents, good communication skills and word ethics. I feel reasonably confident to fill the position presently available in your company. I enclose with Competitive resume letter for other qualification sources. I consider my experience as a distinct advantage and have enabled me to gain proven abilities to win over the challenges thrown on me
• وضع الخطة التسويقية والدعائية بشكل احترافي • إجادة ترتيب ظهور المواقع علي محركات البحث . • تنفيذ حملات إعلانية ممولة على جوجل وجميع مواقع ومنصات التواصل . : معرفة طرق كتابة محتوي إبداعي لجذب العملاء . • تحليل الحملات الإعلانية الإلكترونية لقياس مدى نجاح الحملة الاعلانية وماهي التعديلات المطلوبة لتحقيق هدف الحملة . . إتقان التسويق عبر البريد الإلكتروني وعبر الهاتف . • تعلم الوصول الى اكبر كم من العملاء المهتمين بالخدمة التي تقدمها . و معرفة كيفية تمييز العلامة التجارية . • الإستفادة بنصائح لزيادة التفاعل والمتابعيين .