Assistant
British Embassy
مجموع سنوات الخبرة :0 years, 0 أشهر
managing duties on Entry Clearance Assistant A1 level employees.
•Conducting verification checks and risk assessment activities with other departments/agencies, processing case files pre- and post decision, risk assessment profiling.
•Sifting the visa applications and conducting the necessary verification checks on them.
•Escalate any high-risk cases spotted at the stage of receiving the application or during visa writing to the managers.
•Monitoring verification returns on pended cases to ensure cases are dealt within PSA targets.
•Ensure all verifications are logged on the spreadsheets and updated once all results are completed.
•Liaise with other Entry Clearance Assistants from other locations (Baghdad - Erbil- Jerusalem and Egypt ) regarding documents verification and ensure all verification requests have been handled appropriately and received on time.
•Monitor daily visa applications to be printed and re-prioritize workloads.
•Ensure data quality and all visa details are accurate and correct.
•Take responsibility on protecting applicant’s data and information.
Ensure giving out the correct visa advice for our visa customers and direct them to the correct websites.
•Translating / interpreting for the Entry Clearance Officer in the Interviews, which conducted with either applicants or sponsors.
•Dealing with the monthly gratis statistics returns and make sure details logged match the details on Proviso.
•Conducting Interviews on a daily basis for complex cases that requires further attention.
•Liaise with the Red Cross in Amman and Syria for issuing of Red Cross Travel Documents for stateless applicants.
•Distributing applications to officers and assistants.
In addition, ensuring the filling and weeding are up to date and liaising with the Visa center when urgent appointments/requests have been made.
•Dealing with correspondence from various sections of the embassy, solicitors, stakeholders and other oversees offices.
•Dealing with customers Complaints.
•Maintain a log of all outstanding cases, which need to be dealt with.
Highlights and Achievements:
•Employee of the month several times
•Star of the month
•Bonus award from Abu Dhabi regional manager.
•Delivering results beyond required and expected.
I was chosen to attend the Entry Clearance Officer Course and acted up during peak seasons.
My main duties were:
•Assess and resolve visa applications within agreed benchmarks.
•Analyze information and reach a decision quickly (issue or Refuse) and be able to justify this decision both orally and in writing.
•Meet challenging daily workload targets and ensure that all correspondence is considered, and reports or replies prepared within target times, in clear and concise English.
•Deal professionally with all callers to the Visa Section, whether on the telephone or in person, ensuring that people are treated fairly and responding sensitively to differences.
in all duties of the section and the application process, taking note of the recent massive increase in the numbers of applications.
•Assisted the Entry Clearance Officers through translation during interviews, data capture and initial administrative processing of applications.
•Responsible for organizing the filing system of the visa section
•Undertaken initial processing and checks of visa application
Al Zaytooneh University Foreign Languages and Science Department