Assistant sales Manager
Beiru
Total years of experience :17 years, 8 Months
Successfully supervised the over all activity of 8 team
members in multiple locations
•
Systematizing the After Sales department, building
strong relations with external customers and securing
long term business as well as dealing with dissatisfied
customers and managing complaints
•
Preparing yearly budget.•
Reviewing monthly sales and profit performance.•
Ensuring the After Sales Department achieves its
target
•
Planning Marketing events and campaigns in
collaboration with the marketing department
•
Supporting team members in achieving their goals
and directing them on day to day enquirers
•
Handling all warranty claims related to motorcycles,
parts as well as motor-clothes
Creating parts/warehouse location process, whereby
all parts were given bin locations, which was mirrored
clearly on the data management system, decreasing
the time taken to locate any part required for any
job, new or ongoing, hence increasing the efficiency for
both parts as well as service department. That process
is constantly monitored and maintained on regular
basis.
•
Monitoring inventory levels, Forecasting orders
, Maintaining sufficient stock level to meet demand
•
Managing stock through the Data Management
System.
•
Following up on shipments via e-mails and phone both
abroad and locally.
•
Sourcing suppliers and opening accounts conducting
contract negotiations .
•
Following-up on Parts sales in order to meet and
exceed targets set by management.
•
Collaborating in the preparation of seasonal
campaigns to boost sales.
•
Following-up with both customers and staff on parts
orders.
•
Ensuring customer satisfaction is achieved.•
Managing a team of sales associates, in two different
Dealerships.
Kuwait English School
Projects
Achievements
Represent H-D Lebanon at Harley-Davidson World
Wide Conference and other trade show.
•
Defined skills gaps and helped developed and
implemented staff training program.
Spear Heading all of the Internal security Force (I.S.F) Referential
Agreements, following up on all details in the agreements amending and fine
tuning where needed before final agreement .
•
keeping up and insuring all work process is being approached and dealt with as
agreed as per each and every agreement .
•
Follow up on correct and accurate invoicing making sure that the process is
followed and handled in absolute precision and accuracy to insure and secure
payments and decrease any mistakes that can interrupt or delay the work
flow.
•
Meeting regularly with various Officers from the I.S.F in order to follow up
on work, in addition to resolving any minor issues in any agreement signed
and coordinating to assure all inconsistencies are handled and dealt with
swiftly.
•
Honors & Awards
Exceeded monthly sales targets set by management by 165% during the first
few months of assuming my first Managerial position.
•
Increased profit of motorcycle part sales from 19% to 30% at Harley Davidson
Lebanon Dealership.
•
Tak'dear Award 2012 for best employee at Harley Davidson Lebanon presented
by HD MENA on behalf of Willy G. Davidson.