Senior Project Manager
ENOC
Total years of experience :23 years, 9 Months
• Delivered programs and projects in retail sector for 2000+ internal users and Millions of public users.
• Products Increased revenue by 10%, Basket size by 15% and customers acquisition by 5%.
• Utilized Robotic Process Automation and reduced the time of manual process by 400%.
• Smart Apps utilized during COVID 19 for contact less payment in fuel and zoom.
• Programs and projects managed include: Loyalty Management, Dynamics Roll-out, Smart App, Machine Learning and Artificial intelligence.
• Directed a program with 15 Million budget, 50 internal team members and 7 vendors.
• Handed over projects that improved the compliance and customer satisfaction for the tenants and visitors of Shorooq Mirdif, Ghoroob Mirdif, JBR and Business Bay.
• Projects launched include: Data Centers, IT infrastructure and virtualization, Access control, CCTV, ANPR & facial recognition Incident management, document management and crisis management.
• Projects insight: 20 Million budget, 25 internal team members and 5 vendors.
• Implemented core customs projects to 2000+ internal users and 400, 000 customers that sharpened customer satisfaction by 10% and compliance by 25%.
• Projects developed: Inspection system, Smart Mobile Services, Investigation System and Risk simulation system.
• Projects insight : 7 Million budget, 20 internal team members and 3 vendors
• Implemented Oracle ERP to banking and telecommunications sectors with 100% customer satisfaction
o Oracle Finance
o Oracle HR and Payroll
• Projects insight : 3 Million budget, 15 internal team members and 3 clients
• Led automation system that controlled and supervised cooling systems at stores in Germany that enhanced customer satisfaction and compliance to regularities by 20%
o COOL Vision.
o Data logger : log the temperature and keep it for audit
o Linux based embedded system
• Projects insight : 1 Million budget, 7 team members and 3 clients
• Developed 4 automated applications for supermarket cooling systems.
• Supervised a team of 5 developers and accomplished work with 100% customer satisfaction.
• Deployed the systems in Germany.